Burgers & Brats — Restaurant in Flower Mound

Buyer Beware - Prices on Menu Board are NOT what you are charged. We went to Burgers & Brats on Saturday. I ordered a burger and my wife & sister both ordered a hotdog "smothered in kraut". The menu board said it was $4.99 for the dog & $1.90 for the kraut (see pictures). The woman at the register never showed me an itemized receipt and only told me the charge was $45.12, which I paid on credit card. She then handed me two receipts (one a card charge receipt & the other an itemized receipt). The itemized receipt showed that my wife & sister were both charged $3.99 for a "side" of kraut & not the $1.90 for the "smother", which I very clearly told the woman at the register. When I questioned this, two workers told me that the owner has not updated the register to allow them to charge what is on board & they can only charge the "Side" price & not the "Smother" price. They repeatidly blamed it on the owner. I asked for my money back, as I was not going to support a restaurant that basically steals from customers. I asked for the owners info, but I was told it was not available. It is not simply that I did not want to pay $2 more (for us it was $4), it is more that when you think about how many other people order this item and are charged the extra/hidden $2....The owner is stealing a LOT of money. Plus who knows how many other menu board items are mispriced that customers unknowingly pay more for. You can clearly see that the menu board pricing is easily changed, the owner could simply take 5 minutes & update his board OR change the register so that his workers can charge the correct amount. Instead he chooses to do NEITHER and is overcharging his customers and his workers are NOT telling customers of this. I would avoid this restaurant as there are numerous other restaurants that are honest & do not mislead their customers. No matter how good the food is, customers should not have to deal with misleading pricing & dishonesty by owner/staff.

I just read the owners response to my comments & I would like to respond.

Regarding being honest - that was one of the main comments I had about your restaurant....your MENU is not accurate or honest and/or your employees are NOT trained on it. Nothing I said in my review was inaccurate or dishonest. Yes - I did get my money back but that was after listening to your employees tell me that the menu was inaccurate and there was nothing they could do about it. We complelely understood about the different size sauerkraut portions....it was your employees who were NOT aware of this. Your comment about me visiting two times in same week is TOTALLY INACCURATE. I have visited your restaurant twice but the first time was over 5 years ago...the trip that I made the comments on was only my second visit TOTAL. I am not sure where you get your facts, but you should try defending your restaurant with TRUTH and not made up facts to make you look better.

The FACTS are that we ordered an item on your menu & your employees charged us more than what was on the menu & when I questioned it, they said there was nothing they could do as the menu did not match their POS buttons and that the owner did not want to change it (your employees'...

I used to think this was the best burger ever. It had the crunchy outside edge with the juicy tenderness inside. The same familiar taste you would get in a old school charcoal backyard burger. Well, no more. I have noticed in recent vists, that they don't cook it the same way anymore. This is definitely the reason for, well everything. Used to the secret to the crunchy edge and the savory juicy interior was the old bowl over the meat trick. They would start with a rolled up ball of meat, put it on the flat top for a few minutes, covering it with a stainless steel bowl. Then they would lift the bowl, smash it flat, (not too flat) and let it cook for another minute or so depending on your wellness choice, then flip it over and continue to let it ride....... Damn it was so yummy, good, hot, and thick and juicy. The bowl is since gone and they start with a Patty. Causing you to get a thin dry burger...... That's just the meat... Then it comes to how to build a burger...... Never and I mean NEVER, do you put any type of sauce on the bottom bun.... Smart to put the cheese on the bottom. That way it melts into the meat and bun, keeping everything together. But that is all a matter of opinion. Very disappointed in what I was sure was the best burger ever. Like they say, all good things must come to an end. Well Raj, I'm sorry, but I'm on the hunt for another great...

Hugely disappointed. The place only had 1 other person in there the whole time we were there and it was dinner hour! Everywhere else was packed. That clearly tells you something is wrong here & all these reviewers giving it 5 stars don't love it as much as they say, or it's not as good as they say or this place would have more than 3 people total in their dining room at peak dinner time.

We heard great things about this place, love burgers, brats, etc. so tried them out. I decided to go for the Ruben sandwich, since the brats were outrageously expensive given their small size. I have never had a worse Ruben sandwich.

Even I can do better with Kraft thousand island at home! There was literally 1 tablespoon of sauerkraut on the sandwich, it was all super greasy! The dressing was NOT what you put on a traditional Ruben. There was hardly any meat and they grilled it until crispy like bacon - which is NOT how you make a Ruben, thus they should ask if you want it that way.

I literally felt sick after trying to eat it. Had to struggle to even see any cheese at all. You get so much more & a traditional Ruben at Jason's. My guest had a Philly Cheesesteak sand & he was disappointed as well.

I guess the reviewers giving this place 5 stars eat mainly at Burger King & Taco Bell, because I don't see how anyone could give this place 5 stars in a...