Mattress Firm Flower Mound — Hotel in Flower Mound

Beware of hidden charges. My husband and I purchased a mattress from this store in Flower Mound. Because I have lower back issues, we asked the sales person up-front BEFORE making the purchase what the return policy was should the mattress not work out. We were told we needed to wait 30 days and if we returned it there would be a restocking fee of $250. Satisfied with that answer, we made the purchase.

Unfortunately the mattress didn't work out. We called to arrange the return expecting to pay the restocking fee. We then learned that in addition to the stocking fee, because we purchased the mattress on sale we would also have to pay back the discount. The cost of returning the mattress ended up being more than 2.5X the quoted restocking fee.

Yes, in hindsight we should have asked to review the contract and full terms before making the purchase. We didn't expect a truncated answer to our very specific question/concern. Lesson learned. Before purchasing, ask to see full details just in case the mattress...

We were happy with our experience! Until we realized this place is grossly overpriced, and HIGH PRESSURE SALES. However after trying a second mattress that they delivered for $80 dollars we've given up on the bed. You get someone else rejected mattress delivered to you as your replacement for the new one you just purchased. The spent most of time trying to sell us on back sleeping which doesn't work for us. They barely would let us trade out first time tried to convince to wait. They didn't have I king option in the store for us to even look at. We decided to chance a queen since king wasn't available to see and is over $6000 with the base and all like we wanted. We now have a $3500 guest bed no one ever sleeps in and have moved back to our over 10 year old 600$ mattress. They are a extremely high priced marked up store for mattress. They didn't have the sleep experts expert watch thing there to measure our pressure points etc??? We screwed up don't make the same...

Ever spent 2 hours at a mattress store? I did! Walked away with a bed i am excited to sleep on! I enjoyed my time at Sleep Experts in Flowers Mound... Tessa, the manager, was great! I started with an evaluation to see the type of mattress that would be good fit for me, and although I did not end up with the suggested mattresses, Tessa was able to direct me to the right mattress that I ended up purchasing. During this time, Tessa was able to help other walk-in customers but still being attentive to me. There was no sense of rushing in her tone of body language and she made my decision a worthwhile one. I have to compliment Tessa for her ease in customer service as well as her knowledge of the different mattresses and professionalism. She was very nice!! Thanks again...