Ramen Mura Ramen & Sushi — Restaurant in Flower Mound

This might be the worst Japanese restaurant I have encountered. Japanese chef has proud in his making of the food, but this place doesn't. I walked alone in mid-day on election day and there are 4 other tables. I was greeted by the so-called owner and he sat me down in the middle of the restaurant. I haven't had ramen for a long time, so I asked him which was his best ramen dish on his menu. He suggested Tonkotsu. Food came rather quickly, and I was already disappointed on the amount of meat in the bowl. One tiny piece of pork, the smallest fake fish cake you can find, a half-boiled egg (which is an old egg, because when I bite into it, the center is still cold. They made the egg ahead of time and refrigerated, the yolk is already dark brown, look nothing like on their menu. As I finished the noodle, I looked back some of their reviews and pics on google and it clearly have better quality and quantity. BTW, the entire time, no one asked me if my food was ok or refill my water. Next time I know is the bill on the table. Very bad service, I let the waiter on concerns, and he said it is the way they cooked that dish now. I showed him the different on google pics. He just nodded and apologized I called back to the restaurant and talked to the owner about my experience in his place. I told him I asked you what your best dish is and you still bring me cold boiled egg in a hot dish. I wanted partial refund because I felt like I was cheated. He said you ate you paid and hung up. I don't do review often when I eat out but when I do, I want to raise awareness. Most of all can cook ramen at home and it would come out better and what this restaurant served. It was a $14.00 bowl of nothing really. If you don't believe me, order one for yourself. It's too bad there aren't any ramen in Flower Mound area but this place. With no competition, they can continue to serve craps. They have/will not earn my second visit. I just have to drive a bit farther to Lewisville Mail...

So… this is bitter sweet as we have been regulars and the service has dramatically changed in the last few months. We came in at 830pm…. According to the door sign and website the official close time is 930pm…on Friday and Saturdays…. the place was empty… 2 guys and a girl servers were sitting on a booth toward the back talking. We stood at the entrance for longer than normal as the restaurant was totally empty and eventually one of the guys sat as down. The vibe was negative and unwelcoming. He tossed the menus accosts the table. I am not going to list or go into detail about his overall service, however I will sum it up with this…. He truly seemed bothered with our presence… rushed us for the order….sounded condescending… you get the picture. When we got our food… he delivered everything at once…including the ice cream dessert…. ??? Don’t really get that.

The rest of the staff could not wait to get out of work and used strong odor floor cleaner all over the place which killed whatever little dinner experience we still had. Leaving… we had to move the broom and a duster from the front entrance… as they blocked the exit. I wish I could tell you this was our first time experiencing this type of service here… sadly… this would be the 3rd occurrence; each somewhat the same overall unwelcome feel. About 3 weeks ago…. Similar story 830pm on Saturday… this time the girl helped us…. Same shenanigans….

Now…we personally met and had super great service from the lady owner…. On multiple occasions…. We stuck with this restaurant thru COVID and I wish for her to read this and hopefully fix this chronic issue. For now… our Ramen Noodles days are done. Will not...

This likely won't get a response, from anyone at Ramen Mura but today was a sad day. We usually would go once a month maybe twice. Ordered our edamame and when it came out we were confused as it was just basic salted edamame. Then we came to realize the old chasu bowl and other bowl items we liked on the menu were gone. We would frequent this place because our service had always been consistent and the food tasted solid. With Hibachi bowls replacing the don-bowls this place lost a bit what made it special and became yet another heavily Americanized Asian place. We chose the Pork Katsu (cutlet) and realized the flavor of the breading and oils to used to fry seemed different and salty. The sauce that came with it also seemed to have a different flavor than before, seemed... weaker/tame?

I understand the idea may be to capture more customers with these changes. However, truth be told as a fairly loyal customer if I want hibachi I'll go to hibachi. If I want basic edamame I'll buy a $3 bag and add sea salt. If I want a specialty cutlet I'll drive to Krazy Katsu. If I want sushi, I'll go to a specialty sushi place. Lastly, if I want Ramen... I will go somewhere else.

What made this place special was that it wasn't just another generic Asian restaurant. It had the dishes that weren't in other locations truly giving it character. While the flavors weren't always exact it still gave those reminders of staying in Japan with my wife.

Thank you for the meals of the past, but those will be our last here. Even if the menu changes back, there will be no way to know since I won't be checking.

Good luck in the future Ramen Mura.

P.S. Your servers have always been kind to...