Chipotle Mexican Grill — Restaurant in Flower Mound

My wife wrote this and is 100% correct.

3 of us walked into the store at 6100 Long Prairie, Flower Mound, TX at 9.30pm... one of us got served what he wanted. I asked for a bowl and was asked which rice, I said brown, she gave me white and my husband said she asked for white which she started to remove from my bowl with her gloved hand. I said never mind, I'll take it. I was asked which beans, I asked for black, didn't have any. I then finished my order and asked for cilantro (no cilantro). My husband came next and ordered a burrito, he would normally have black beans but of course they didn't have any, he got vegetables and a miserly portion of chicken. The only other thing he has is a little red sauce and quocamole so he asked if he could have a little extra chicken. She said I have to charge you extra which he responded but you only gave me a tiny portion and I hardly have anything else. He told her I don't want it then and the young man next to her rudely laughed in his face. When asked why he laughed, he said it wasn't important and not worth complaining about. My husband asked for his name and he said I don't have to give you my name and when my husband joked about taking his picture, he quickly turned his back, laughed and did a little dance. In hindsight we should have just left due to his rudeness but we paid for our 2 meals and left. Also on entering I commented to my husband about a young man cleaning the area where they do chicken and veggies of how his hair hung all over the place and the counter by the salsa etc was a mess. We have been patrons of this store since it opened and I can honestly say we won't be back to this location and have never been treated so poorly. Hope management read...

I don’t usually write google reviews especially negative ones, but I don’t appreciate being a customer and noticeability seeing that employees are annoyed I’m there. I played an online order around 10:02, with an estimated pick up time for 10:10p. I understand…it’s closer than I typically like to place orders but I live close and didn’t think it was too bad. I arrived around 10:12 and my order was not ready, not big deal but I almost thought they were closed when I arrived with the mopping and putting away the stuff behind the counter without my order being done I was worried. But I checked and they close at 11. My order was ready about 10 minutes later. The guy who put my quesadilla together was mixing the cheese and steak with no gloves after touching most surfaces on the counter and that immediately gave me the ick as someone who has worked in food service. They also forgot my queso that I paid for and gave me salsa instead and gave me the wrong rice on of my burrito bowls and didn’t even leave with a “sorry for the wait” or “have a good night”…I give up on chipotle as I never have a good experience and the food is...

This is my review of the chipotle restaurant as a whole. I used to love chipotle, from one side of the country to the other the food tasted the same… not anymore… too many times eating raw rice, burnt beans, rotten guacamole, no fajitas during the middle of the day and no one was cooking more…. Also staff who thinks half a spoon of rice is a normal portion and when you ask for more he adds another 1/4 of a spoon full…

Today was the last time I will eat at a chipotle.

For this specific store there was no flavor in the food, it tasted like someone forgot to add salt to everything… i could count the flakes of salt in each chip… the rice, beans, guacamole all taste horrible.

Advice: do not get guacamole if it is 2hrs or less to close, most likely it will be rotten. Specially if it looks brownish.

My pet peeve is why do you need jalapenos on the mild (tomatoes) sauce and guacamole… that is not kid friendly. I had to always find and remove the jalapeno bits before giving to my son. That is the point of medium and hot sauce to add spice if I want it…

So long chipotle, deleting...