MOOYAH Burgers, Fries & Shakes — Restaurant in Flower Mound

Ordered through the Mooyah app for the first time. Order was placed at 5:00 pm and estimated delivery was 5:45 pm. At 6:45 pm I called the Flower Mound Mooyah to check on my order. I spoke with Greta the manager on duty. She stated my order was ready at 5:20 pm but DoorDash hadn't come to pick it up. She instructed me to call DoorDash to see when they were coming to get the order. I asked if I was to call them to see when my order that was ready an 1:30 ago was going to get picked up and she said yes. I chuckled and asked for the DoorDash contact number. She commented that she could search and look it up if I can't do so myself. Very disappointed on how the Mooyah manager passed the buck regarding my issue.

I did contact the DoorDash call service and they could not reach the delivery driver. They were contacting Mooyah to initiate a refund for me. About 15 minutes later a DoorDash driver showed up with my order that was made about 2 hours ago. So even after speaking with the Mooyah manager, she let the order sit there to still be picked up and delivered to me.

I gave Mooyah 2 Stars because I believe DoorDash was responsible as well. My expectations though were that the Mooyah manager would have addressed the issue and at minimum make me a fresh order.

Below is the text reply I received after clicking a link sent to me asking for feedback.

Hello Mike, this is Manny from MOOYAH Burgers, Fries & Shakes. I'm really sorry to hear about your experience with our Flower Mound location. We appreciate your feedback and will use it to improve our service. We strive to provide the best customer experience and we're sorry we fell short this time. Thank you for bringing this to our attention.

Sent from MOOYAH Burgers, Fries & Shakes Reply...

Worst restaurant I have EVER been to and I am 62 years old. Staff was terrible. Unable to explain choices (I had never been there before). Told me I could have anything I wanted, but did NOT tell me that there was a charge for every little extra item (who charges $1.00 extra for a very small amount of cheese on a hot dog?) Went to find a table to sit and they were all dirty. Had to clean my own place. What happened next really irritated me. People kept coming in to have their Uber Eat orders filled. At least 5 orders went ahead of us while we waited for 25 minutes. They used up all the French Fries in the process. It was after 8:00PM now and my granddaughters needed to get home and get ready for school. We got there at 7:40 and did not get out until 8:45PM. (Ironically, this is supposed to be FAST FOOD).

The final straw was that the food was TERRIBLE. I was amazed that anyone would eat there at all. I suspect they have been sending out coupons and people came to see. I doubt any of them will be back. We were not the only ones irritated for having to wait half hours for marginal food. Needless to say, I will never go back again. The food at places like Whataburger and Dairy Queen are MUCH better and the service is great and the tables are clean and they don't cater to UBER EATS.

I lost an hour of my life - threw away $20 and felt totally miserable afterwards. This place clearly has no management...

I don't know what they did? But they've changed it. They used to have a Mooyah in Coppell, close to me but it closed before the Pandemic. Don't know why cause there was always a line everytime I went in there. But the food has changed. I'm glad they have a smaller size fries you can order. And they used to use whole leaf lettuce. Now they use shredded lettuce. I'm sure probably comes that way, in a bag, pre-shreaded like a fast food restaurant would buy. No longer fresh. (I'm shaking my head.) And the buns tasted stale. It used to be I didn't have to salt and pepper the fries. They were perfect. No seasoning on fries anymore. Also, the burgers were bigger. And they packaged them in aluminum foil which kept them piping hot, cheese perfectly melted. Best burger I've ever had. Plus the meat was real juicy. They now package them in a box. I asked the girl if it keeps them hot. She said yes. The closest Mooyah to me is in Flower Mound. About a 40 min. drive from me. When I got home the burger was cold and the meat was dried out. I think it's because the kid at the grill was pushing on them. Making them flat as a pancake thereby squeezing all the juice out of it. Crying shame. Plus they are much smaller than they used to be. Guess it's shrink-flation. I've been raving to my Dad about Mooyah for years, waiting until the day I can take him there. Now I won't. Too bad. They wrecked it. I...