Pizza Hut — Restaurant in Flower Mound

If I could give 0 stars I would based off everything I experienced. On 10/20 my boyfriend and I were on our way here and trying to order pickup on our phones. We had a coupon code, but had a question so decided to order in person instead. When we had arrived (at 8:30, the restaurant closed at 9:30) the employees were already mopping the floor, but we were never greeted. Finally someone approached us at the front and she said she couldn’t help us with any online coupon codes. We sat at a table to order online for pickup anyways, because the lady was not at all helpful. We sat for 20 minutes trying to figure out the app, because all of a sudden it would not let us place an online order. (Now we know it was because they had shut down all online ordering) While we were sitting the girl had went and locked all entrances, and at that point we felt pushed out so we decided to go somewhere else for dinner. While we were sitting in the car they had shut off all the lights and closed the restaurant an hour early!! No explanation or communication. If we had known they were shutting down the restaurant early that night, we wouldn’t have even wasted time trying to sit there and figure out the online ordering. All it took as a little communication and we wouldn’t have been NEARLY as...

We had a very bad experience with Pizza Hut at flower mound location today. They messed up my order and when I went there they were screaming at me . This is no way anyone should behave like this with customer . I ordered the pizza for delivery and they delivered at wrong house . They didn’t even call me to let me know and when I called them that we didn’t receive the pizza and they were like oh we messed up and we are making another one fresh pizza for you, they said it be ready in 20 min. When I reached there they still had not made the pizza so I asked one of the guy to call the person who took my order. The guy just screamed at me and said he is working very loudly. .i was like you guys messed up my order and you have to own it. You don’t yell at me like this .i just asked them to cancel my order. And next I ordered dominoes and pizza was ready in 10 min verses Pizza Hut told me 45 min when I first ordered for delivery. I would never order pizza from Pizza Hut because of bad service . I really felt annoyed today.this pizza was for my kids who were waiting for 1 hour and 20 min and still no pizza was delivered. Does any one want to wait this long when dominoes is doing delivery in 20-30...

Pizza Hut app used my rewards points last week and still charged for the wings I ordered. When I reported this, the carry out employee said just to show the receipt next time to get it reimbursed. I ordered a pizza snd wings today and mentioned this when I was placing the order. The same woman said to show the receipt today during pick up. When I was picking up the pizza and wings, the manager, Seth (I believe) was very rude about it and said, “we are not doing anything about it, you need to contact the corporate,” with a very bad condescending attitude and finally asked me to take the food for free when he noticed I wasn’t going to put up with his attitude. I didn’t want free food, I wanted them to fix the issue for one item. I don't know why the owner decided to put a douche to run his/her store. He definitely needs to get a customer service training and a spanking by...