Starbucks Coffee Company — Restaurant in Flower Mound

Very friendly staff with exception to one barista Makayla. Very bad attitude. She ended up costing herself two drinks rather than sucking up her pride. Still making sure the customer didn’t get what they wanted. What ever happened to the customer is always right? Why throw away coffee just so you can try to prove your point? And what happened to the “Starbucks approach” through all of this? I know Starbucks has high quality standards.

When I placed my order, the first barista clearly understood they made one mistake. They were out of stock. Which was fine, understandable. I ordered something else. Then she handed me a random grande drink I didn’t order (mistake #2) and then 2 more drinks (one that I did order) mistake #3. I could have taken everything they gave me but I knew I didn’t order that many drinks, so I didn’t accept what I did not order. When Ms. bad attitude (Makayla) came out of no where said “you paid for a grande.” I said “ok, if that’s what I paid for.” The other barista apologized for their mistake again. The kind barista gave me a crescent I ordered and then continued to hand me another drink. She thought they were making up for their mistakes. I said to her “but I only paid for 2 drinks”. She started to be kind but Ms.Attitude stepped in again and said “you paid for a grande, are you wanting to pay the difference?” Again I said “ no, I’ll take what I paid for. “ When I pulled out of the drive I took a sip of my “grande”. It didn’t taste like what I ordered and when I opened the cup it had none of the frath or topping that usually comes with it. (Mistake #4) I walked inside and spoke to Ms. Attitude. It was not what I ordered. She needed to prove herself. She printed out the receipt. I opened the cup. She remade the correct drink in a grande with much attitude. Still never making up their previous mistakes. What good it did for me to be honest. I could have easily taken off with a whole lot more if I wanted to take advantage.

I always tip. Based on the kind barista I started to but after the experience with the 2nd I decided against it. Clean up...

I just visited this location (drive-thru) and the customer service was awful. We ordered a light roast coffee with some milk and sugar packet on the side. They messed it up and added the sugar (didn’t ask what type I wanted). So the coffee was too sweet. My daughter wanted to try one of the new teas and ordered it. She didn’t like it. So we pulled over to get our drinks fixed. Let me start by saying that I’ve been a loyal customer for several years and I know they will “always make your order right.” That’s why drinks are so expensive.

I could tell the young girl who helped us wasn’t thrilled about it. No “sorry about that.” Fine, whatever. They made the drinks. She brought my coffee (no sleeve this time) and the sugar, again didn’t ask which kind I wanted. I got the wrong one so asked for the one I wanted (sugar in the raw). No response. I’m standing there awkwardly until the girl returns with the sugar. No “thanks”. No “have a good day”. Ok, still not worth my time.

I leave with my daughter. Then I come back to get a stir stick from the self-serve station. I walk into them gossiping about us as if it’s such a big deal that we asked to get our drinks fixed. Not only is that wildly inappropriate/unprofessional, it confirmed my feelings when we had the interaction before. She was unhappy to have to fix our order. My suggestion to this young lady: find another industry, customers service...

Visited here an early, busy Saturday morning, and the baristas were rushing around trying to keep up with orders. Somehow my breakfast order got missed, and I waited thinking it would turn up eventually. Having worked in fast food service before, I understand sometimes an order gets missed or ends up taking a little long.

I went up to the cashier (Gary) after his line had disappeared, and I asked if my tomatillo wrap was still cooking. He apologized profusely that my order fell thru the cracks and not only personally oversaw my order, but he also included a cute little Octopus cookie.

He brought both around to the front of the counter to hand them to me and apologize again. He was very sweet and is a great asset...