Subway — Restaurant in Flower Mound

(apparently does not do curbiside pickup!!!)

do not come to this subway! EVER. avoid it at costs. i ordered online through the app for a pickup order and waited for 15 minutes until i decided to get off. i let them know i submitted here on the app 15 minutes ago & was just wondering why they hadn’t come out yet. the man behind the counter (did not see his name but a hispanic male) begins to YELL and CUSS at me stating that he chooses to never take out the curbside pickup orders because he’s the only employee ever there. i was reasonably confused and upset at his response, tone, screams & cuss words!!! at me and asked him what was wrong with him. how was I supposed to know that? mind you, there is a whole other employee (a woman) there. she hands me the cup to fill up my drink and as I proceed to press the ice and he begins to yell at me again from behind the counter asking if I don’t see the “huge sign that says ice not working” & asks if I’m stupid. my eyes had JUST hit the sign as I was pressing the ice. Is he serious? I turned around and proceed to ask again what his problem was! He was yelling and cussing at me my entire way out the door, following me out. NEVER come here,...

Placed an online order last Thursday evening (9/23) at 5pm for pickup at 5:45pm. Went in to pick up my order and was told by the staff that there "weren't any ingredients to make the sandwiches, so they hadn't done anything". I asked then if I would be getting a refund, and the staff said their manager was on the way in and would give me a call in 20 minutes. I proceeded with my evening and did not receive a phone call. I called at 7:22pm, the phone was answered "Hello", I had to ask if it was indeed Subway I'd called. After I confirmed I had the correct establishment, I explained my situation and was told that the manager had been in and did not refund me. I've tried calling several times since then to no resolve. Nevermind the inconvenience of having 3 hungry kids who LOVE Subway be disappointed, but the fact that I spent $45 for items that were not received and can not get ahold of anyone for answers is infuriating. Update Got ahold of the manager Jonathan, and he stated that he was able to refund the charge. After a week, there has...

I ordered 2 sandwiches while I was at work, came to this location to pick my order up. As I entered the establishment Shani Reeves was making my order still which isn’t the issue. The issue was as she was making my order, she was saying that my order was terrible to make since I had requested EXTRA on my veggies and that the sandwich wouldn’t close since it was full. Shani Reeves also mentioned that I wouldn’t enjoy my sandwich if all my toppings are falling out. lol.

Shani Reeves, your job is to make the sandwich, you’re a “Sandwich Artist” so stop the complaining. If you can’t handle your emotions then maybe Subway isn’t the right job for you. Also, If I’m given the option to hit EXTRA on the App, then I’m going to hit EXTRA. It’s an option as a customer so go cry about it. And at the end of day, you’re the one in control of the portion sizes so if anything, be mad at yourself.

Have a...