Primo's MX Kitchen River Walk — Restaurant in Flower Mound

Update 2 (March 26): I tried to give this place another try, and my problems with the service only worsened. Knowing it was going to be a beautiful day, we made reservations online to join friends on the patio. The only options 4 days earlier were 4:45 or 8:00. We chose 4:45. When we showed up, they didn't have the reservation. We showed them our confirmation email. It didn't matter, they wouldn't seat us outside because 2 days after we booked our reservation, they booked the entire patio to a group of kids celebrating a 16th birthday sometime after my 4:45 reservation. They offered to seat us inside but we declined because the point was to be outside enjoying the day. After speaking to 3 people at the hostess stand, nobody could come up with a solution. Very frustrating. I'm dropping my original 2 stars to 1. BUT, the upside... We left there and went to Hugo's Lost Colony in Highland Village and enjoyed great food (beef fajitas) on a great patio while enjoying live music. I recommend it.

Original Review (1/22): Two stars is being generous based on our experience last night, but this place has potential. The food we got was better than decent, but the service experience was horrendous. I did find out that Sfereco's next door is owned by the same people and they are sharing staff. I was told by an employee at Primo's that they just brought over employees and didn't train them for Primo's. Perhaps that explains bad tasting and slowly delivered cocktails, very slow service despite lots of scurrying around, wrong food delivered to table twice, lack of water glass refills, painfully slow kitchen, tortillas not coming out with fajita order even after requesting them 3 times, nacho order that was ordered as an entree was finally delivered after the bill was settled, etc. etc. After settling the bill, we then noticed two extra entrees were on our bill. Trying to be nice about it, I suggested they just provide me a gift card for the amount so I can come try the place in a few months when they figure things out. They did provide a card, but it took 15 minutes to do that. It was a terrible experience last night, but if they can figure out the service, I think this can be a great place in the future.

Update to original review: Thank you to the owner for the response. As I said before, I think this place has lots of potential. Hopefully the service issues can be resolved sooner than later. I'll certainly be giving it another try soon. I'm looking forward to sitting on that great patio overlooking the Riverwalk while enjoying a margarita and lapping up a...

I’ll start off by saying they’ve only been open two weeks so I attribute some of the below to inexperience and getting used to the swing of things.

When we walked in, the two hostesses asked for my name and phone number, to seat me at one of the many open tables….odd since there was no “wait” but I obliged. They took us to a table and walked away. We then sat for about 10 minutes until someone dropped water and then chips off at the table (no salsa). It had to have been 15-20 minutes after being seated that a waitress walked by and asked if we had been helped. She said the hostess put us at the “to-go” table and we shouldn’t have been seated there. She was nice though and got our orders taken.

A little after that a server brought queso over, we said we didn’t order it and he just turned and walked away without saying anything. He came back a few minutes later saying it was from the kitchen. The queso was by far the only positive of the night and was very tasty.

After ordering, some drinks came, others didn’t. When the food came, the tacos I ordered literally only had one very small chunk of chicken. Definitely not worth the $18. The taco salad ordered in my party had a bunch of listed ingredients missing as well. The manager was notified and she was very kind and offered to remake the food, but it was getting later and we didn’t want to have an additional wait. Lesson learned as well about mezcal….it smells like chemicals and tastes horrible (purely a personal opinion there) and I will not recommend their speciality margarita with mezcal.

Overall, the staff is friendly but still in the crawling phase of learning the ropes. The food was just “alright”, but definitely not worth the listed menu price.

I’ll be willing to give anything a second chance, including Primo’s, but will give them at least 6 months to figure out their...

I will qualify this review by stating that I was a Food and Beverage Manager of a prominent Intercontinental Hotel. My wife and I live in the River Walk area and waited forever for these restaurants to open, and wanted so badly for them to be good. We are sorely disappointed. The service is terrible and the servers are incredibly poorly trained, this is a managerial issue.

*Dirty bar, food bits and drink residue *Utensils and glasses left on bar for too long after customers left (patrons didnt sit at dirty seat (wasted opportunity) *tacos for me and wife served on one plate, no side plates til we asked *soup served, no spoon, had to ask *asked for no cilantro on tacos, served with pico on top with cilantro and then told it comes with it in it...do I still want it or to remake...silly question *Ordered 4 extra tacos with flour tortillas, only came out with 3, then delivered 4th with corn tortilla. *why is dishwasher in front bar, all servers bringing dirty glasses up for washing, collection of dirty glasses on bar, very noisy. *no beer on tap? Only cans? *Servers seemed to not know what they were doing, and too much fraternizing. *Menus had guac and crumbs inside and out. Dirty. Both of them. *server served wife's soup to us at the bar by walking inside bar and leaving it on bar mat, nearly out of reach of wife.  Why not walk up to her and serve her on her side to right in front of her. *Two front hosts chatting and having fun, taking selfies, not professional. *table behind host stand had dirty rags and cleaning spray whole time we were there as a resting place. *phone chargers (assuming from hostess and host) left plugged in at front entrance. *server of bar top had to ask bartender when happy hour ended (how do you not know?!) *Nakpins and straw wrappers on floor all around the bar, why are servers and managers...