Cups | An Espresso Café — Restaurant in Flowood

I spend money with at least 1 Cups location every single day. Today, I have chosen to no longer support any Cups location because of the blatant disrespect and unapologetic nature of the owner at the Flowood location. Today as I stood in line ( with the person ahead of me ordering) I was sending a video message regarding funeral arrangements to a member of my family. As I waited for the person ahead of me to place her order, the owner instructed the person ordering to pick up a sign (which indicates that a customer's order will not be taken while talking on the phone) and show it to me. This is upsetting for several reasons. I visit this particular location almost every day. Therefore, I am well aware of the policy. And I WAS NOT EVEN AT THE COUNTER TO ORDER. THE PERSON IN FRONT OF ME HAD NOT YET COMPLETED HER ORDER, BUT WAS ASKED TO TAKE THE TIME OUT OF PLACING HER ORDER TO PICK UP A SIGN AND SHOW IT TO ME! The sign was already in plain sight, and I am more than capable of reading and comprehending it. There was no need for another customer to be asked to speak to me for ANY reason. I was not at counter, so it was not my turn to order. Therefore the policy did not apply. And to add insult to injury, when I expressed my concern, the owner did not even attempt to apologize. Instead, she became defensive and attempted to justify her actions. No paying customer is deserving of such treatment. I would also like to note that as the only African American in the establishment, I felt attacked that the sign was specifically placed in my face and not the faces of any other patron in the establishment who was on their phone. I will be filing an official complaint with the chamber of commerce and any other organizations necessary to bring this unjust treatment to light. Thank God Starbucks will be...

Want a place to go where everyone knows your name? Minus the alcohol. Well you’ve found your place. Want a coffee shop where you can wander in and order a size you can pronounce.. ? They’ve got that too. Feeling a little sparkly and want your coffee served to you in a ceramic mug of a unicorn riding a rainbow..just ask and you shall receive. Good luck with that at Starbucks.

Susan bakes all her breakfast items by hand daily. If you haven’t had a blueberry muffin on Wednesday your just not living life. But hey, if your on a diet or something they have a selection of non fun items.. like oatmeal.

Have a nagging question you’ve just been dying to ask a cop? Well, your in luck. Most days Mon-Sat you’ll have some of Madison and Rankin counties finest in having coffee. Just walk up and ask. They don’t bite.

If your goal is to slide up and order out your window this isn’t your place. Come in, share a laugh, look at some local artwork, interact with your neighbors and I think you won’t want to go anywhere else.

Oh, and if your upset about that plain ole styrofoam cup (Covid supply issue) they’ll always draw a picture...

Some of the employees need to knock off that liberal feminist garbage and just serve me my coffee. And they actually go out of their way to hire people like this, like it's a job quality to be intolerable and easily offended. I said "Thank You Ma'am" to one of them (clearer than night and day that she's a woman) and she looked at me with this absolute look of disgust on her face. I'm guessing because I called her "Ma'am, like that's an insult. Maybe that's not the pronoun she likes to go by, but how in the hell am I supposed to know that? It's not my job to ask every single person I ever meet what they prefer to go by, and you have absolutely no right to get offended by it. Keep your personal life personal and your professional life professional. That's the only reason why I removed a star. Other than that, it is an amazing place to be. Nice, quiet, relaxing atmosphere, unlike The Fondren location. And not all the employees are intolerable, a lot of them are really good people too, and I often tip them the same amount as my order cost when I see them behind then register. But leave your liberal rhetoric...