Dairy Queen Grill & Chill — Restaurant in Foley

We like to go here occasionally after dinner or after a day of shopping. It wasn't busy so we figured 4 people simply wanting ice cream wouldn't be too bad. Wrong. It took quite a bit of time to get these 4 simple items. There was only a family of 5 and 1 employee on break in the dining area. Over 3/4 of the tables were dirty. There was ice cream that had been dripped on the floor from the front door all the way back to the bathrooms. Also quite a bit of food particles and ice cream on the floors between, under and around the tables. Not to mention sticky chairs. From the area where you pick up your order, we could see at least 5 if not more employees. It wasn't busy in drive through and the lobby/front entrance can be seen from the front counter. WHY wasn't anyone coming out to check the condition of the dining area?? Or cleaning up ice cream all over the floor?? The employee on break didn't seem to care that the dining area looked like a food fight had happened.

The conversation heard from the employees was basically 'who should be doing what' and 'I'm trying to help out don't you see that'. Where is the manager?? Why wasn't anyone checking the front? The condition of this restaurant has gone down hill very fast. Customer satisfaction is a key ingredient in keeping a business strong. I've always told my employees in past jobs 'you have time to lean, you have time to clean.' Whoever is in charge of this restaurant doesn't seem to care that people don't want/care to eat in a dirty restaurant. And that they will find other places to frequent.

We won't be...

I will NEVER go back to this location after how I was treated today by the staff and the manager. Today around 3 pm my husband and I stopped by to get some lunch on my break in between shifts (I’m working a double) we go in and was not greeted . Then a young girl comes up behind us and rudely asked if it was for here or Togo. We replied to give us just a moment to look the entire time the girl had an attitude. We place our order and ask for our blizzards to come out after we eat. We get our drinks and sit down. A few moments go by and the same girl comes out with our food and SLAMMS it on the table. She had an attitude from the moment we walked in and we were very kind and polite. Once she slammed our food down it upset me. So I asked my husband to get a bag so we could take our food Togo. The girl replied in the rudest of ways.!I manage a restaurant and would never let an employee act this way. We get in the car and I’m still very upset so I ask my husband to go in and talk to a manager which he does and the manager states the employee is always like that and that she is young and this is her first job. That is no excuse. Then my husband proceeds to ask for a refund and the manager made a rude remark about me to my husband The young lady’s name is Abigail. I did not get the managers name but I will never be back this is no way to treat a customer whether you are young or not. Everyone should be treated with respect. This employee needs to be shown how to talk to customers and shown proper...

Showed up for a special treat first time first time in store in the first time my girls got to have Dairy Queen the 3 of them it was Sunday evening. And they told us there’s no ice cream and I said what do you mean there’s no ice cream it’s Dairy Queen. How do you run out of ice cream then after a little bit of conversation I said we only have chocolate OK great that’s better than nothing and that I ordered, the triple spicy burger that’s on the menu of course it doesn’t look anything like the picture does the people cordial but trying to get them to explain to us that there is no ice cream was a chore and then everybody else that came in they just feel like there’s no ice cream . All in all I first experience to Dairy Queen in Foley at this branch is not the same as I remember from my childhood to the atmosphere was not great. The place was clean but every person that walked in they said we’re just doing food and they are very short . I was in the restaurant business for 30 years. This is not the way that I would handle my business how do you appreciate the cleanliness and the fact that they had a cross on the wall but when you take your family out for a special treat for the first time in their life and they have no other option at a Dairy Queen besides chocolate that’s not the...