Subway — Restaurant in Folsom

I wanted to take a moment to write a review to appreciate the workers, Ariyan and Nazi who were on shift. I ordered on the mobile app 2-19-25 around 12pm, and when I arrived at the store to pick up, the app had not sent my order through to their end, so nothing was available in their system showing I ordered. It was a system error, and they had not received my order or payment even though I had been charged and was instructed to pick up. Instead of shoo-ing me off, Nazi and Ariyan told me not to worry about it, and offered to still make my sandwich anyways, without charge. They were incredibly kind the entire time, even during my frustration towards their system. I hope they know it was not THEM i was frustrated with. They were truly giving amazing customer service, and I appreciate them for being kind enough to process my order even without...

Always go to this subway as it’s close to my home. However they always make mistakes when I order online. People pick the wrong to go order and staffs won’t care. DoorDash picked my order, and staffs just told me it’s not ready. After 30 min they finally said DoorDash mistakenly took it. However their manager refused to make my order first but dealt with DoorDash customer service first to fix the order. I understand fixing the order it’s important, but keep customer waiting for 1 hour for a sandwich?!?! I literally waited for an hour for my sandwich, I probably should use the time to just cook at home. Very disappointed, no apology, no compensation, nothing. Again I like this place as it’s convenient for me. But I’m very disappointed with my most...

I love subway, and this one is my go to place to get them, not only the classic recipes are tasty as is, but here they always have fresh and soft buns with the best crust and vegetables, as green and crunchy as they could be, and I can’t say enough good things about the staff . Every time I visit, they are very nice and welcoming, that make the experience so much better. The team is not only friendly but also incredibly professional. Whether it’s remembering my regular order, suggesting something new, or making sure everything is perfect, they go above and beyond every single time. It’s rare to find a place where the staff creates such a welcoming atmosphere. This place wouldn’t be the same...