El Pollo Loco — Restaurant in Fontana

We stopped in there, last night, because we needed a bathroom and often, these places have some type of tastee freeze, or ice cream, within. my gal uses the ladies' room... i go into the men's AND family restroom... remember that scene from daddy daycare? he walks in an before seeing the actual carnage, you see the look of horror on murphy's face? that's exactly how i felt. There was what appeared to be fresh diarrhea ON THE URINAL... about a quarter inch of water on the throne runway; just waiting for a slip, fall lawsuit and i mean even by total accident... there was toidy paper trying to survive the flood and i stagger out, choking on some Dominos pizza from earlier, tryin to make an encore appearance, like I'm escaping a homicide crime scene. i stand by the other innocents, waiting for their orders to come up, to see if the lovely ginger is going to make it out, alive... and i look at the person flippin the butterflied chickens. it's a gentleman (so if HE "GOES", it's unlikely it'll be the ladies' room he uses)... this is probably around 8p.m. and i had to wonder if it's possible to expose a higher traffic period, than this very moment. what's the outbreak word du jour I'm searching for? does it start with an E? whether, or not he washes his hands... one still has to touch the same escape hatch that those who don't wash, touch, after touching the things that touch things that touch poop. i used my shirt over my hand on the door and changed shirts in the car. the shirt may get burned, today. anyway, i looked at the menu and tried to see if i could use both clean hands to count the minimal number of items served that wouldn't contain the same chicken that guy was flippin in them and thankfully, ice cream wasn't on it, but then, neither was dysentery, or black plague. the girl comes out, without puking, but she's always had a phenomenal gag reflex. i explain the situation to her and no, she hasn't seen that movie, but she has heard of Shalimar Seiuli... so we agree to revisit the ice cream vision, once we get up to the Wendy's at the 395 Pilot. You know how those things make you have to take a HEALTHY dump- so we gotta time it just right so we can reach the resort, before the dam bursts; not that it mattered because i still had that wonderful reflux after taste, from my experience at the sewage plant, even with the closure at summit. thanks for that, Rancho Cucamonga! the creepiest part, besides the risk to my own health, was that even after my making a bigger fuss than an ex-spouse, the customers who eaves dropped and the family with newborn i suggested recon his surroundings, before ordering... BOTH still remained, or left with their orders. i know because i had to double back, when i got stuck at the east end of the lowes parking lot, with no common sense exit to the freeway... and nobody else was runnin out, gasping for air, like i was (in other words, if there's ever a fire there, don't try to exit to the east). mr mgr... if you watch the tale of the tape, I'm the fat guy soon after 8, i think who's pointing to the pollo flipper and other staff (at least one, eating, on break), like they all have a third eye, before leavin empty handed. it's unfortunate because I am fat, was loaded with kash last night and that double tostada thing really looked awesome. i would really like to have tried it. you don't get like this on 2 slices of Dominos... just not at your establishment. i did mention pics to post, to the lovely Ginger, but i wasn't brave enough to go back in, i smoke too much to hold my breath long enough and i did not have permission to do so. but hey! with all the bunged up folks from the "pain killer crisis" perhaps filthy restaurant bathrooms are the answer. social medicine could definitely save on stool softeners, with just a few questionable chicken purveyors. when in doubt... walk back...

I’ve had multiple bad experiences at this location. The manager is awful and does absolutely nothing to be helpful and has a consistent attitude. I made a catering order for chips and salsa, they bring me a side order and then question how I was able to make a catering order for chips because they’ve never seen that. I show them the exact order and I had to sit in the store for 20 minutes before they brought my order and then they still didn’t have it right. The manager literally walked away to make another customer’s order and when I told the other employee my order still wasn’t right he smacked his lips walked away and sat my bag on the counter. A 5 minute pickup turned into a 45 disaster.

On another occasion I did a curbside pickup and waited 15 minutes before I finally got out of the car to go in and get my order. The door was locked. I waited for someone to exit and went inside. The same manager tells me the store is closed. There are 2-3 people behind the register and another 3 employees sitting at a table in the corner. I inform the manager I have a curbside pickup and I’ve been waiting. She tells me she’s short staffed. I said why are there 3 employees sitting in the corner. She asks for my name and proceeds to tell me no one has made my order, she asked me if I wanted something for free but I asked for a refund and left.

They should be embarrassed, but this is the standard they’ve created and they stand firm on it as if...

I got into the drive-through 15 minutes ago, and I'm still here. Someone two cars in front of me has a gigantic order, and they're just letting them wait in the drive-through backing everything up. I'm on my lunch break, And now I'm late back. And once I get up to the window which is right now, Irma has a salty ass attitude. Because I guess it's my fault that that lady had a huge order? If someone has a huge order and it's going to back up your line 15 minutes, tell them to pull forward and let them know that you'll bring their food out to them. Or else that's just awful customer service. I'm saying this because unfortunately I used to be a manager of a McDonald's. If a customer has to wait this long in a drive through line, then their meal or whatever they ordered should be comped. I typically come here three times a week, I'm never...