Jamba — Restaurant in Fontana

Visiting from Oregon and stopped for a smoothie 12pm on 4/24/23, went in and ordered, and was asked to provide my drivers license for identification because I was using my credit card….. this is a practice any business can technically ask for if they suspect fraudulent activity. I guess because I don’t look like I’m from SoCal and I’ve got long hair or look like a hippie or like I don’t have the money some people in SoCal do I’m suspected immediately of using a stolen credit card. Think that was just a random draw of the cards? Two people came in after me and WERE NOT asked to provide any form of ID when they pulled out their credit card. They ordered just the same way I did and pulled out there wallet/card in the same manner and yet I was demanded to show my ID to verify my identity. The girl working (17-25ish & hispanic) tried to play it off and say that she had only asked me because I was out of state and yet she had ZERO clue I was from out of state UNTIL she’d seen my ID, there was no way of thinking that officially when I first ordered or handed her my standard visa credit card with no state marking on it. Flat out discrimination. I thought SoCal was an open minded place but I guess if you don’t look the part you get mistreatment. I’ll remember to get some plastic surgery or wear fake designer clothes and maybe next time I won’t be treated like a criminal. Jamba has really gone down hill too, $11 for a basic ice chunk ridden smoothie and it’s the same quality you’d get from a...

Very disappointing experience here today. Placed an order online. Came to pick up, in line to get them, there’s 4 customers waiting to order , and both employees are making smoothies. Instead of saying, “I’ll be right with you, please wait outside”, the girl decides to yell at us “only 4 people allowed in the store!” Yikes. So two of us go to wait outside.

How about you add more people on a shift so the employees aren’t so stressed and rude?! I’m all for social distancing - just not for your service being so slow I have to wait outside in 104 degree weather when I already placed an online order.

The girl pouring and making the smoothies is clearly not happy to be here. I’m assuming she’s the manager since she’s not wearing a hat. There’s handwritten signs all over the place. This is super tacky.

Once it’s finally my turn I’m informed they don’t have an online order for me and the rude manager says, you placed the order somewhere else. Never asks me what I ordered or anything. I go back out to my car to get my phone to prove I placed the order, return and stand at the pass off to be ignored by now all 3 of the employees.

FINALLY the cashier asks to see the order on my phone. She walks away and pulls the two smoothies out of the icebox - is this your name?? You’ve got to be kidding me. 20 minutes for this nonsense. Train your people on customer service. I placed an online order to wait 20 minutes once I got here. Next time I’ll spend my $14...

I ordered a white gummy smoothie tonight and I specifically told the guy working behind the register I wanted it thick and not blended all the way through so that there is fruit chunks in the smoothie still. I tried the smoothie and it was completely smooth and had not 1 chunk in it. I went back inside the store to ask for it to be remade as I did not receive what I had asked for. There was a girl working there also who I had asked for it to be remade and she at first gave attitude for me even asking a question. She remade it and it STILL did not come out right. It was completely smooth again. Mind you, she handed me the remade smoothie and said “this one should be better for you, have a good night” while walking away completely full of attitude. I just simply asked of you to make the smoothie I paid for and had to repeat myself on how I wanted it made. And you still want to give me attitude? I will not be going to this location ever again and I highly suggest she gets trained on how to...