Omokase Fontana — Restaurant in Fontana

I walked into the restaurant, excited to eat sushi. I paid for my meal and sat down eagerly to eat. While waiting for my food, I noticed a chef get up from eating his meal, licking his fingers, rubbing his face, and then preparing my sushi. He didn't wash his hands after eating, rubbing his face, and licking his fingers. Instead, he put on gloves with his licked fingers and started to grab sushi in preparation. He also grabbed food and handed it to the kitchen. Noticing the lack of cleanliness on the sushi table, I got up and respectfully approached the person I paid and advised him how I noticed the chef did not follow health protocols. I requested a refund. He then said they can't control what the owner does, as I recognized a very low score on certain review sites. There was a 3.0 rating on one site that my family likes. I was so excited to eat, even asking my family if they wanted me to bring anything home. But they noticed the 3-star reviews, which led me to tell them that I was actually in the process of requesting a full refund for my bowl and sushi special because the chef who was preparing the sushi was dirty. Therefore, I highly recommend people to watch the chefs before they return to prepare food, as my experience with the sushi chef was that he did not follow San Bernardino County health rules. There was a female, respectfully stating, as I do not recall her name, who initially told me they weren't going to refund me for the bowl because she would have to explain later to her owner why she was doing it. I advised her that if one part of the kitchen is dirty, the other part is dirty too. I told her that I saw the sushi chef hand sushi to the kitchen with his dirty fingers and brought out my camera because I wanted to document how poor her customer service became. The owner needs to retrain employees on cleanliness and washing their hands. It's sad because I know it's a good restaurant, but the employees need reminders about customer service and following health standards. Until then I...

I'll start this off with I'm a bit of a rough critic. My friends say I'm hard to impress, I say I like what I like, so when I spend $40 on 2 rolls and an appetizer, I expect it to be $40 good.

I left here dissatisfied. My host was great, bless him, but the food was completely disappointing. It's mediocre at best, can easily go to any other sushi place, get the same experience, and spend a little less money.

The mussels were good, but drenched in sauce, similar how you were to drown salad in salad dressing to get the taste of salad out. It completely overpowered the taste of the mussels, and the sauce didn't even pair well.

Rainbow Roll was meh. Fish was meh, rice was meh. Nothing good to say, nothing bad to say.

Stuffed Tomato w/ Salmon: The thing was huge, every other place I've been to, the stuffed teammates would come in 2 or three small version covered in a vinegar based sauce. This one was massive and had a nice vinegar tamato based sauce with a bit of heat to it. The sauce was great, probably the best thing out of everything I tried. Every other aspect fell short. The fish was okay, the scallops didn't belong in the dish. The huge size of it looked gimmickry, and overall it ruined the portion sizing of it. Sushi is supposed to pair together but having it so big made it hard to get an adequate amount of everything in one bite. It would be good if they made it like every other place did, and what sushi is supposed to be. Small bite size rolls that pair well.

Overall, I wouldn't waste my money here. Not to say you won't enjoy it, I know plenty of people that would consider this as "good", and worth the price. Im just not one of those people. I'd give this place 2 stars personally, but I feel that's too harsh

If you want my recommendation? SushiOK in Riverside. Probably the best place around here to get quality sushi at the same...

I came into this restaurant on Monday afternoon. 15 minutes prior. I had placed an on over the phone order. When I arrived at the restaurant, I informed the hostess that I had a Phone order. However, my six year old daughter wanted a date night and begged me to eat at the restaurant. I told the hostess this three times prior to her seating us . once we were seated, I told the hostess again I have a Phone order. She then informed me that you cannot eat here because you have a Phone order and that the containers cost money I told her to add the additional fee to my bill because my six year old daughter wants to eat at the restaurant she told me you cannot eat here you have to eat outside and then proceeded to tell her again add the fee to my bill. She was adamant about the fact that I could not eat there. Needless to say my six-year-old daughter left in tears I called the restaurant back and asked to speak with the owner. They informed me that they would have the owner call me. The owner never called me. I called back today and shift lead that I was waiting to speak with the owner. She informed me that he would not be available and that she did not care if I left a review. prior to this experience I've visited this restaurant at least once a month with my daughter this is where we had our mommy daughter dates. Yet it does not Matter to them that they lost a customer for less than two dollars (packaging) I made a six-year-old...