Saturday late morning was my first time visiting. The dinning area was dirty and slow, but the drive thru was busy. The only cleaning done was by a young woman with a spray bottled that misted me while I placed my order. Later I noticed that she was spraying even the food and coffees that were on the counter being prepared by other servers.There were three other female scratching their hairs, arm pits and even private area as my family and stood in line. The only good experience was the male cashier who offered me a seasonal flavor for my cappuccino which tasted good. Our drinks and sandwiches were served separately. Not as a complete order. Another young man offered to complete my order but unfortunate for me the spraying server girl handed it to me. He seemed rude in defense of the spraying girl since he had no clue as to why I was annoyed with her. She seemed to act as though she was the only one who knew what she was doing but was sincerely wrong. I will not revisit despite living so close by. I'm considering calling the health department since we don't know how many people have been eating and drinking cleaning solutions thanks to Miss Efficiency. I'd recommend people that notice the same to call and report it to the health department. The reason the management is not a good option is because their first instinct is to defend their staff rather than observe...
Read moreService was horrible today. After waiting to order, someone else came in and was taken ahead of me. I said something to the future at the counter he tells me that where I was standing was misleading, when in customer service do you tell the customer they were wrong, never in my 35 years in various customer service areas would I ever tell a customer, client, patient that they were wrong. Then when my food was ready, the woman who brought to the counter and said what it was, as I was reaching for it she pulled it away from me and dropped it on the counter. That may sound silly to be ticked about that but she was very rude!! Let's just say i will be need to be desperate for coffee or food to come back here. This kind of service today is not the first time here, I gave you my business due to keeping local business open, but I will have to be desperate to come back here. I will...
Read moreWent through the DT with my mother-in-law around 8:44 am on 06/05/23. We both just came from getting blood work done. So we both wanted a little pick-me-up before my actual doctor's appointment since we both had to fast. However, since we do separate payments, we usually do 2 separate orders. We were told "NO! WE CANT DO SEPARATE ORDERS!" When we got to the window, my mother-in-law asked a younger looking Indian girl with red lipstick why they couldn't do separate orders. The girl said "Ma'am bc we're busy." As someone who has worked for 2 separate Dunkin franchises in the last 6 years, I find that excuse to be utter bs (excuse my language.) So no big. I went inside to place my order. The lovely young lady with red hair took my order & was extremely nice, as was the lady who made my croissant stuffer. But as far as your DT order taker goes, she needs to get...
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