New River Cafe and Bakery — Restaurant in Fort Lauderdale

Dear Sabrina,

I am writing to bring to your attention an unfortunate incident that occurred at your Cafe and Bakery located at 420 SE 6th Ave. 33301 on September 23, 2024, at approximately 10:00 AM.

One of your employees, an African American woman named Erica, displayed unprofessional and unpleasant behavior towards me while I was attempting to make a purchase. When I pointed out a specific bread item that I was interested in, she repeatedly insisted that I state the name of the bread in a condescending and rude tone of voice.

This behavior not only caused unnecessary frustration and inconvenience for me as a customer but also left a negative impression of your establishment. As a fellow restaurant owner, I understand the importance of valuing both the quality of food and the customer service experience.

I kindly request that you review the security camera footage from the aforementioned date and time to gain a better understanding of the situation. It is my hope that appropriate measures will be taken to ensure that similar incidents do not occur in the future, ensuring a positive and welcoming environment for all customers.

Thank you for your attention to...

This cute and cozy shop is just a couple of minutes' walk from the Riverside Hotel and a few feet from the water taxi pickup in Riverside Las Olas. Needless to say, they get a lot of foot traffic. The specialty baked goods and gourmet croissants sell out fast, so it's best to arrive early. The staff is friendly and works quickly. I ordered a coffee, which was just okay. ☕️ The food is what stands out here. We split a Turkey Bacon Club Panini with oven-roasted turkey, vine-ripe tomatoes, Applewood smoked bacon, romaine lettuce, smoked Gouda, and a secret sauce. It was delicious. This sandwich was lightly toasted, moist and juicy, the bacon was crispy, the produce was fresh, and that secret sauce was delectable. Don't share; order your own. It was reasonably priced. For dessert, we had cinny bun bites. They were a warm, toasty, gooey, cinnamon explosion in my mouth with rich cream cheese icing. I recommend a visit to New River Cafe & Bakery. Check out the New River area and take a ride on a river taxi after grabbing a bite to go. #RiversideLasOlas #NewRiverCafe #CinnyBunBites #Yummy #Foodie #Cafe #Bakery...

I recently ordered a birthday cake from New River Café for my daughter’s birthday, which was incredible. From the moment I walked into the place, I was greeted with a warm and friendly atmosphere. The service was great from beginning to end. I opted for their cookies and cream cake, which did not disappoint. The cake was beautifully decorated, with intricate details (picture attached), making it look almost too good to eat. The flavor was out of this world. It was sweet but not too sweet, with a moist and fluffy texture that melted in your mouth. The frosting was rich and creamy, complementing the cake layers perfectly.

What impressed me the most was the attention to detail and the ingredients' quality. You could tell that everything was made from scratch with a lot of love and care.

Overall, everything exceeded my expectations. The cake was delicious and a beautiful centerpiece for my baby’s first birthday. I highly recommend this bakery to anyone looking for a special treat for...