Panda Express — Restaurant in Fort Lauderdale

I ordered online and went to the drive through to pick up my order. At the box I told them my name and that I had an online order to which they replied “okay go ahead and pull forward” I waited 15 minutes for them to get one car in front of me through the drive through. Once I pulled up to the window they tried to ring me up for the wrong order. Whatever not a big deal, I tell them my name again and say it’s an online order, again. After 3 more attempts of telling them my name and showing them my app they say that they can’t find my order and that it’s not ready. Now im a little concerned because did i accidentally order to the wrong place? So I ask if they had it or not to which the lady at the window just shrugged to me. I just stared at her awaiting a response of what to do or what is going on with my order. She then told me to come inside to which I responded that I had already waited in the drive through for 15 minutes, I just wanted my orange chicken plate. After simply asking for my food she told me I could either come in or park then closed the window on me. I decided to park honestly just out of the discipline that I had already spent this much time waiting in my car. I waited another 15 minutes in my car in the pickup spot until I called it quits. I called in and cancelled my order and got it refunded. I was over the absolute zero lack of effort from the employees and probably won’t ever go back (To this location at least) which is slightly upsetting because of how close it is to my work and how often I used to go. I can’t justify being okay letting somebody make me wait 30 minutes for nothing then coming back again. Train your employees better customer...

This store is supposed to open at 10am, per the sign on the door, but I don't think the employees know that. I showed up at 10:10 and doors were locked. An employee walked as slow as possible over to unlock it with an annoyed look on her face. I went to the counter where there was no food prepared. Why on God's green earth wouldn't you say that at the door? I left and came back a little after 10:30 and they had managed to get out 3 meat options and rice. I stood at the counter for quite a while while waiting for the employees there to stop talking on their phones. Another employee came in and I swear I've never seen someone move so slowly in my life, it was actually impressive. Finally one came over and greeted me by saying "card or cash?" I guess "hello" and completing a full sentence are too complicated. She then asked if I was ready. No lady, I'm just standing here for entertainment. After ordering she brought my food to the cash register and said "she will be out in a few minutes." So I waited, and waited, and waited. Finally another girl came out and rang me out without even acknowledging my existence. After she told me the price I said I wanted a drink and that was apparently a problem. Everyone in this location moves so slowly it's hard to describe and they have terrible attitudes. It was like being in a bizarre world, I couldn't believe how slowly they even scoop the food. I suggest checking out this location just to see how bad the employees are, it's almost like an art exhibit about what life would be like if you slowed everything down to 1/4 speed. Just go sit and watch them, you will be amazed at the...

Panda Express consistently delivers on its promise of flavorful food. Every bite of their signature dishes, like Orange Chicken and Beijing Beef, bursts with taste, leaving a satisfying impression that brings you back for more. The staff during my visit were polite and friendly, enhancing the overall dining experience. Additionally, the store itself appeared well-maintained, with clean floors and a tidy food preparation area.

However, the overwhelming demand during peak hours posed a significant challenge. The restaurant was bustling with a long line of walk-in customers and numerous DoorDash and Uber Eats drivers waiting near the cashier for takeout orders. This congestion led to an overwhelming atmosphere for in-restaurant diners, creating some discomfort. While the high demand speaks volumes about the popularity of Panda Express, it also exposed gaps in operational efficiency and staff training.

The lack of proactive organization among workers contributed to delays and a sense of disorder at the counter. It’s clear that management needs to prioritize better staffing strategies, especially during peak times. A dedicated team to handle online orders separately from walk-in customers could streamline operations and improve the experience for everyone. Additionally, experienced leadership is needed to instill a sense of urgency and organization among the staff, ensuring smoother workflow and enhanced customer satisfaction.

Ultimately, while the food and staff deliver on taste and hospitality, the brand could greatly benefit from operational improvements to match its excellent...