Chick-fil-A — Restaurant in Fort Mill

Ive always enjoyed chick fil food. Service is usually great and timely. My experience last week was an exception. Use the app with caution. In my experience ut was NOT faster. I used the mobile app. to order so we could receive the food more quickly since thursday night is consistently busy. I ordered ahead, checked in through the app in the drive thru line and inched forward a few car lengths in 10 minutes. After 15 minutes I realized I didn't have enough time before I needed to pick up my son. I left the drive through line. 7 minutes later, I returned to the parking lot. I Checked in again on the app, and went inside since the line was way shorter inside. Food wasn't ready at the mobile order station ( I said it was originally drive through) Nothing had even being processed. They were clearly overwhelmed. So I got online. I was told They don't fill the order until the customer arrives. I explained i arrived 10 min earlier as well as the drive through situation. I asked what the point of using the app was if I still had to wait in line and wait again once i got to the counter? My question was completely ignored. 5-7 minutes later I finally had my order. I first hit the drive through at 7:00PM. By the time I had my food it was 7:48PM, I did spend 7 minutes total of that time off the premises picking up my son just...

Drive Through L1 #2256.Time 7.01 PM 3 Stars. The young lady the cashier that took my order was a sweetie very nice and this review has NO reflection on her. The server that brought my food to the car had a stank lil attitude. I ordered a medium fry which was bagged in a small bag, 2 cups of the ice dream not bagged. .Me speaking to the young lady I said may I please have a bag for my icedream. BOY I received a look as if I had asked her to feed the ice dream, or make the dang bag . The young lady made A smirk face half smile LIKE I really just bothered her by asking for a bag.The young lady said can you put in there; there meaning the bag with the fries. HOT fries with cold Ice dream in the same bag.I politely said no. Boy she sure did hate I requested a bag for my icedream cups The attitude was not a good look for a customer service oriented establishment. I wish I captured her name I would put it right here in the comments. And if a customer request an additional bag for their purchase they should never be told where to put something they purchased. If a bag is requested to put 2 cups of icedream in which it really should have been bagged in the first place should not...

Horrendous service for catering. Ordered $120 of food for an event. Picked it up, delivered it to the event, and there were no utensils, no plates, no napkins, no cups, no ketchup.

I called and spoke with the manager because I’d rather try to address the issues directly rather than on a review. She explained to me that the standard operating procedure for Chick-fil-A is to put all of the due diligence on the customer. The customer must ask for every item that they want beyond the food and one condiment.

For various events, we have ordered from Moe’s, Jason‘s Deli, Jimmy John’s, Subway, and Jersey Mike’s, among others. I completely understand that every business runs differently. I will never order from Chick-fil-A again for catering. I would prefer to work with any number of the above restaurants that make it seamless and easy to cater an event.

I will say, that the individual that prepared the order, offered to help us to our vehicle. That was absolutely appreciated. The fact that we had to send someone to the grocery store to get items to be able to eat and drink the food ordered, is extremely...