Horrible! Do not eat here, even if it is the last place on Earth. Starve to death. I will never, ever, dine here again. I really should've read the reviews before dining here, because I am a local guide, my $10.49 mistake. I am calling the corporate number to inform them of the horrible service and incompetence of their associates. The lack of customer service skills is atrocious and appalling. First off, upon my arrival, a customer was defending an employee because he was being treated so poorly by another employee Christina. Obviously, this mistreatment was observed by customers. Next, Christina, threw a customers bag at him and turned around, while he was asking if the food was fresh. He told her that his food was not fresh and he wanted it fresh. So, she rudely took his bag and threw it in the warmer area at the manager in the kitchen. Once his food was done, she threw his bag back at him and he asked for sweet and sour sauce, but she completely ignored him. While he was waiting, she placed a tray on the counter #82, and walked away. She didn't wait for the customer to get their food or even ask them if there was anything else they needed. Next, she delivered me my order on the counter in a bag. My order was supposed to be to dine in according to my receipt, but she didn't care enough to accommodate my request. Once I received my order, I asked her who was going to give me my chocolate shake. She said that she would. So, I waited for a few minutes, then she slid what appeared to be a vanilla shake at me and turned her back and walked away. I was saying excuse me, excuse me, but she ignored me. Then she finally turned around and I asked her if this was a chocolate shake and she said yes, I disagreed with her and asked the manager in the kitchen to come out so that I could talk to her. While she's coming around, the young male cashier said that he would help me, so he went to remake the shake. He came back and said that the chocolate shake mix is low or out and that's why it was vanilla. So, I asked the manager for a refund for the amount of the shake and I also addressed my concerns regarding Christina. As the manager was preparing to issue me a refund, the general manager, George Garcia, walked in. The manager let George take over the issue. I addressed my concerns with him about Christina and while I was talking to him, Christina was standing behind him staring me down. She was still being unprofessional and hostile. I explained to George that I would be writing a bad review for this restaurant and that I'm a local guide, so people will read my review. He said that he would have a convrconvers with Christina and he gave me $1.10 as a refund for the chocolate shake. The soda machine was out of various flavors as well, like Cherry, which is what I wanted to drink. In conclusion,...
Read more3 star rating is based on the establishment. This place is generally very slow whenever I'm there.
The rest of the review is a quick rundown of the impossible whopper, and has no bearing on the star-rating of this restaurant.
Visually, there's not much difference between the original whopper and the impossible whopper. If you pay close attention to the details you can see some distinction between the two (impossible texture is more linear and less grainy and doesn't have the same pink quality of the original). Unwrapping it however, is a different story. You're met with the very distinct smell of plant proteins that anyone who eats both vegetarian meat and the real thing indiscriminately can probably also identify. That same smell carries into the flavor: it tasted like a plant based burger. A good one, but not at all a dead ringer for the original that everyone wants you to think it is.
I did a side by side, bite by bite comparison. The impossible whopper does a good job absorbing the char flavor of the flame broiler but, that typical earthy flavor of the plant based meat still shines through. The texture hits a bit differently too, and while it is a pretty good substitute, I found myself eating the impossible whopper first so I could finish the meal with the original whopper; I tend to eat last what I like best.
Hands down, I still prefer the original whopper. It's not that anything about the impossible whopper is bad, but the original simply has better texture and a noticeably richer and fuller flavor. I'm big on textures, and I found the original whopper texture to be more inviting, too. The impossible whopper tends to be a little softer in the middle and only really takes on a desirable texture around the edges but only at the expense of being a bit drier in those spots, while the original has that familiar taste and texture throughout. Without sacrificing moisture.
Bottom line: it's worth trying and probably a great option for vegetarians/vegans as well as eco-conscious people who are more committed to that cause than I am. But for me, it's just another promise that fell short of the mark and I likely won't be revisiting anytime soon. For now, I still prefer my vegetarian options to simply embrace being vegetables and being different rather than poorly masquerading as meat. I'd take a black bean burger over an impossible...
Read moreI went here late on a Friday night. I was ordering dinner for my roommate who has been vegetarian for a decade. I ordered a "small BK veggie burger value meal with no mayo." They rang it up as a Bacon Burger and after I corrected them and told them again I wanted a veggie burger value meal with no mayo. After correcting it to a veggie burger, they asked if I wanted just the sandwich or the meal. I finally get the order and take it back to my apartment. In total I was in their drive through line over 20 minutes.
My roommate ate the fries first (which were sub par) and then unwrapped her burger. She finds that not only is there mayo on it but it's a meat patty. If you know anything about long-term vegetarians, you know that eating meat can make them very ill. Luckily she had only a small bite at first.
I hopped back in the car to go get them to correct it. They were very apologetic and told me they were making a veggie burger. When I get home, she unwraps her burger and not only is it not a veggie burger again, this time it's a bacon and cheese burger.
Finally, I go back again and sit in line again for another 10-15 minutes before getting told by the girl at the window, who seemed annoyed/confused at yet another return by me, that I'd have to wait for the manager to finish his break to get my refund. This time she was not apologetic.
The manager finally came out to my car and took my card to refund my money. He WAS apologetic and even offered a free lunch on him the next day (we didn't take him up on it, though). He seemed genuine enough but it didn't seem to really register just how bad this could have been.
Despite living close and loving BK, we hadn't frequented this location very much since moving out here. The previous times every thing had gone smoothly but this time was just a giant...
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