Chuck E. Cheese — Restaurant in Fort Worth

Don't waste your money. I'm sorry but this was just ridiculous. Recommendations at the bottom. We won't ever be returning to another Chuck E. Cheese. Employees look and act as though they despise being there and it reflects heavily all around. No smiles, no friendly greeting or interaction whatsoever. Too many games malfunction or weren't working properly. Games take your points regardless of operation. The playplace is small, dirty, and there is no communication or signs up about broken equipment or rides. Chuck E. Cheese live interaction with the ticket splash is an absolute joke and was depressing to watch every single time. Zero enthusiasm.They claim to do it every 30 on the clock but are late with no communication, which would be fine if they performed like they should or at least appeared to try but it is worse than lackluster. The food took way too long to be brought out for the price, quantity, and quality. We were there for 2 hours but not because we were having a great time. It took way too long to get the food we ordered. We thought they forgot about us, and it was not busy. Lots of time spent walking around trying to find suitable games to try and win tickets. Then there's the ticket rewards, they were atrocious and the most unfair I've ever seen at any type of attraction. 600 tickets for candy? 4000 tickets for a little toy? We earned a little over 600 tickets in the time we spent there with our kids and got 2 suckers that were smaller than dumbdumbs, two tiny plastic butterflies and two cheap plastic slinky's. The employee at the prize counter also deducted our ticket count wrong even with a calculator.... the line at the prize counter was the worst, there's no organization, families cut, attendants only work with one person even if the family is ordering prizes together and they are very slow at retrieving prizes that are right behind them. Again, they weren't busy but somehow trying to claim prizes took way longer than it should have. The birthday parties looked sad and uneventful. We'd be fine being unimpressed here if the kiddos had a good time but this was not the case. We decided this was an absolute waste of time and money, we'd rather make the drive to Round One and spend our money there. It's more affordable, better food, atmosphere, and prizes. There are other indoor playplaces and game rooms nearby that are more worth the price than this place and at least their employees smile. I can name plenty that we've tried that were infinitely better. Amazing Jake's, Round1, Alley Cats, iT'Z, MainEvent, Pump It Up, KidMania, FlightDeck, Celebrations, Altitude... heck even some McDonalds locations were more...

Poor experience all-around. No table was clean-- not a single one-- and remained so for hours (probably through closing). Many were piled in trash, while the "clear" tables were covered in sticky rings and streaks. The floors below the tables were littered as well. Our order for pizza to share between our two boys took nearly an hour, and several patrons (before, after, and including ourselves) had to wait through line again to return to the register to demand the staff get the job done. The salad bar offended me to the point I considered reversing the charges, as we paid $8 each for two parents for a very neglected bar. The lettuce was browning and wilted, never replenished; the other items were in soups of old food and melted ice chips. IF a salad bar item received attention, I really think new stock was dumped on top of old. Anything I requested (wipe a table, stock the lettuce, etc.) was met with a smile, then a radio request to evidently nobody, then no action. Employees were c-o-n-s-t-a-n-t-l-y chatting with each other as lines literally formed out the door or impassibly clogged the walking areas (unsafe!). None of the employees would do anything outside their assigned area. There was no visible management, it looked very much as if employees were ducking into the kitchen for a hit of something (by the looks of their eyes and slowness of their responses), and no one was ensuring the games remained operational (several were stuck but still took credits from the kids). It also seems to me that the prizes cost more, now-- my kindergartener accrued 71 tickets and could only afford a Tootsie Roll. Lastly, there was a missed appearance by the guy in a mouse costume, even though the announcement went out and kids had gathered-- nope, they just opened the curtain on the robot...

I walked into this location with my service dog yesterday for my little sister’s birthday, & this old guy at the front was like “Oh you can’t come in here with your dog”. To which I said, he’s a service dog. He said he’d have to go get his manager, left, walked right past some guy who looked like a manager, disappeared for a minute, & came back spewing the same speech he was when he left. He still insisted “You can’t come in here with your pet”, & tried to make me leave. To which I said he’s not a pet he’s a service dog, it’s actually illegal for you to deny either of us entry right now… He continues on this, “If we allow it with you we would have to allow all pets” I asked for the manager at this point, because something’s wrong with this guy, he claims he couldn’t find him when he went to look for him. So I clarified again, “But he’s not a pet, he’s a service dog, & again- it’s a requirement for you to let him in.” Then this guy really said “What’s a service dog??” Are you serious? Be educated, in like any customer service position, I feel that you should at least know what a service dog IS… I laughed & walked right past this joker, to join my family. He came & found me a few minutes later stating that the manager would come talk to me shortly, he never did. This guy left the door unattended for several long spurts of time, allowing families to come & go without having their hands stamped or checked upon leaving- making his job obsolete. When we left, he took about half a second to check my hand & was like “Thank you.” Thank you?? For what? He never stamped my hand, had nothing to check for. I pointed that out & he had nothing to say, the whole thing was a total joke. Hire better staff, train them on things they should be knowledgeable on, do better. - Or at least do...