The Honey Baked Ham Company — Restaurant in Fort Worth

So, I just moved to town and Honey Baked Ham was a family favorite until today’s experience. I ordered the 1lb sliced roasted turkey, placed a few pieces on my 1 year old’s plate, then started eating one myself and immediately realized the disgusting taste and slime from the meat. The date on the package says January 25th, but this is false. Today is January 23rd and this is not edible. Now my family has to find a whole new option for tonight’s dinner. Honestly, I’ll never choose Honey Baked Hams again, especially this location. Update: After speaking with their General Manager they aren’t willing to provide a refund, nor credit to purchase sides rather than the meat that I’ve already stated I don’t want. All they’ll offer is another order of their meat because I’m a single mother who couldn’t make the 15 minute drive to pick my order up on this day. Excuses Excuses , money down...

I preordered and prepaid for a ham, turkey, rolls, and a cinnamon walnut coffee cake. When I arrived at the store to pickup my preorder scheduled for 9 AM, the cinnamon coffee cake was missing. I asked where my cake was and she said “Oh we’re out of coffee cake”. I said I had prepaid in advance and she said “ Well, what do you want”. I asked “what do you have?” She then told me the desserts available and I got the carrot cake. If you preorder items to pick up at a certain time, they should fulfill those orders online and put aside for scheduled pick up time. The walk-in orders should not be able to purchase cake if all the preordered customers have not arrived yet to get their cake. That is the purpose of ordering online a day in advance, to insure your order will be fulfilled and available for pickup. Poor planning...

I ordered a large amount of food online for delivery. I was unhappy with the quality of the food I received. I called the store directly and spoke with Sandra, very rude I might add. She insisted that there was something wrong with me instead of the food?? I couldn’t wrap my head around what she was saying. The taste and the quality was not up to par with my usual orders from here. Apparently they do not care about customer satisfaction. I would get rid of said employee she will hurt sales. I will order from a different location from now on. Very...