Chuck E. Cheese — Restaurant in Fort Worth

They are obviously under new management and it shows. Trash and dirty diapers in the parking lot, dirty floors that haven’t been vacuumed in days and apathetic employees including the manager. I visited on Tuesday, April 30, 2024 around 4pm. We have visited this store numerous times in the past and always commented on it being one of the nicest locations after the remodel. That all changed today.

We had a Groupon for the 60 minute unlimited play and I purchased 2 large pizzas. Upon ordering the pizza I noticed that they have removed all of the napkins from the tables and only have two dispensers now. One by the salad bar and the other by the order pickup. There were several patrons that walked around looking for napkins only to find that they are no longer located at the tables. Another thing that caught my eye is the garlic sauce that they spread on the crust. It is out in the open, uncovered and it remains there. I don’t even think that it gets put away when they close.

As I was picking up my order they have a cotton candy machine against the wall that someone placed one of the dirty play basketballs in. As we were finishing up our pizza I noticed a female employee who we later found out was the manager, removed the ball and went straight to making the cotton candy.

As we finished our pizza we noticed there wasn’t a line at the gift/toy counter so we proceeded over to see what our balance was. I will say that the food and game prices continue to increase, and the toy selection continues to decrease. You’d be better served going to dollar tree and spending $5-$10 on items there.

As we stood there, and continued to stand there I looked over at the cashier and the manager making cotton candy, another employee walked by and saw us standing there. At no point did any of them acknowledge us and say that someone will be right with us. In fact the manager cut in front of us to retrieve an item from the counter before returning to the cotton candy machine. They just continued on as if we were not there. After several more minutes I asked the cashier if anyone was working that section and she finally said that someone will be over shortly. After waiting patiently, I walked over to the employee making cotton candy and asked the same thing. She said the cashier would be with us shortly. I asked for the manager and she said that she was the manager in an apathetic tone. At this point we decided to leave as we had wasted enough of our time. As we were walking out the cashier asked to see our arm stamps and I refused, telling her that we had waited long enough.

I have been in customer service for nearly 30 years and have never seen such poor customer service. We were contemplating having my son’s birthday party here and the experience today made the decision to look elsewhere easy.

All good things must come to an end I suppose. I have been going to Chuck E. Cheese and Showbiz ever since I was a kid as it had that nostalgic feeling. Needless to say, I will no longer frequent this location or recommend this location. Poorly managed,...

"Chuck E. Cheese, people, is an absolute marvel—an ecosystem of chaos, innovation, and unadulterated joy that I can’t stop thinking about. I walked in—first impression? A sensory explosion, like stepping into a SpaceX launch bay but with pizza instead of rockets. The animatronic band? Genius. These robotic troubadours—Chuck and his crew—are like early prototypes of what Tesla Bots could be if we gave them guitars and a pizza obsession. I mean, we’re talking next-level engineering here—sure, it’s not AI-driven autonomy yet, but give me a week and $44 billion, and I’d have them colonizing Mars with pepperoni in hand.

The games, oh man, the games—arcade machines blinking like a neural net on overdrive. Skee-ball? A physics masterpiece—gravity, momentum, precision—it’s practically a training ground for future Hyperloop engineers. I dropped 500 tokens in there, calculated the optimal throw angle (42.7 degrees, if you’re curious), and still lost to a 7-year-old. That kid’s a prodigy—probably hiring him for xAI next week. The ticket system? Brilliant gamification loop—capitalism distilled into paper strips. I’m thinking we integrate this into Twitter 2.0—tweet hard, earn tickets, redeem for rocket rides.

Pizza’s solid—greasy, yes, but in a comforting, Earth-bound way. It’s not Starbase fusion cuisine, but it fuels the mission. I had a slice of pepperoni while sketching a Gigafactory blueprint on a napkin—multitasking, as one does. The crust? Structurally sound, could probably double as a heat shield for Starship reentry if we tweak the dough density. Toppings are plentiful—abundance mindset, love that. I’d maybe add a solar-powered oven option, cut the carbon footprint, make it sustainable for the next 10,000 birthday parties.

The vibe? Pure, unfiltered humanity—kids running wild like Martian settlers, parents sipping soda like it’s a Space Bar happy hour. It’s messy, loud, imperfect—like a first-principles approach to fun. I sat there, amidst the ball pit chaos, and thought, ‘This is what we’re fighting for—freedom, joy, a place where imagination doesn’t need a $250,000 ticket to orbit.’ Could use more tech—maybe a VR headset corner or a mini Tesla coil zapping prizes—but honestly, it’s a time capsule of analog brilliance. Nostalgia meets potential.

Downside? The lines—inefficient, like pre-Boring Company traffic. And the prize counter? Inflation’s hit those plastic trinkets harder than Dogecoin in ’21. But overall, Chuck E. Cheese is a playground of possibilities—a microcosm of what we could scale to a multiplanetary level. I’m tempted to buy one, rebrand it ‘Musk E. Funhouse,’ and launch it into low Earth orbit. For now, though, it’s a 9/10—wildly entertaining,...

Went today with our bronze membership that we won and the manager wasnt helpful at all. When winning this i had taken it to a different location where they set it up and I was told a phone number was all I needed. Its supposed to work at all participating locations so when I took my family to this location I was a little nervous but figured if it didn't work we would just go to the original location we had been to before. I spoke to a cashier upon arrival who was incredibly nice and welcoming. She was having issues pulling it up so she needed to talk to her manager. When the manager found out she said that it must not have been linked with the chuck e cheese app and asked me to download it. I had to step out of the building due to bad reception but I took the time and set it up. When I came back inside she was immediately dismissive and just kept saying how the other location messed it up and the bar code didn't work because it had already been activated. I asked if I could just show her the email proving that I had it and that it had an expiration date on it (August 30th) and she said no. Ive worked in customer service and so I know it was out of her hands but I was really upset about the fact that she asked me to download the app and then didn't even want to see it after. She came off like she just immediately was done with me and wasnt friendly at all. We were looking at possibly booking a birthday party at this location and im so thankful we chose to visit before we booked because I will not be there again. I can understand it being out of her hands but its the way I was treated that I take issue with. The other team members that we interacted with were very friendly especially the lady who was checking people in and out of the establishment. She was incredibly kind to my family just wish the manager had...