Taco Cabana — Restaurant in Fort Worth

Customer service is 90% better than it was years ago. The outdoor and indoor dining was clean. I've noticed a few employees forget or purposely not add little things. For example, if you ask for salsa bar items, be sure you receive exactly what you requested. I pay attention to what goes on or with the items I'm ordering. I ordered the kickin nachos. The chips, beans, meat, and toppings were fresh and satisfying. It doesn't have a lot of meat in my opinion. However, I think it's worth $11 for the pizza-size box you receive. I opened the box and noticed there were no jalapeños. I had to park and go inside to get jalapeños added. The employee was nice enough to add chopped and whole. Like I said pay attention to what you're given before leaving the establishment.

Customer service is terrible, and they always seem to forget something. Mobile order was not ready on time, and I had to ask for silverware 3 times. I could tell there was a language barrier, all of the employees had to ask the manager for help in Spanish. For this reason, the manager had to stop cooking to speak to me about my order. If this location doesn't do better, it may close. I was the only customer inside, no one was in the drive-thur, and no one in curbside pick-up. All of the items I ordered had barely any meat. One lady tried to give me nonfrozen margaritas, glad the manager remade them. Example: when you're getting a slurpee from the gas station and it first comes out somewhat watery. Often times you have to wait a few seconds for the machine to kick-in. Once my drinks were remade, they tasted great. Sopapilla's and peach empanadas were good. Churro's barely had cinnamon on top, yet they were cooked correctly. I feel the manager is employing individuals she truly wants to help. However, she needs to hire another English-speaking employee that can help...

Avoid at all costs. I had to wait 5 min just to get the key to the restroom. It looked like a circus where Noone knew where the key was... Then, after that fiasco, I tried to order but when it came to pay, their tap to pay function was broke so no Apple or Google pay could be used. I then asked if they could type the card number in manually. The cashier called the manager over and she looked me over as if I was getting a loan or something and the manager rudely said, "no". All because I didn't look like an upstanding citizen to her I guess... When I got back in the car, my wife asked what happened, and where the food was. I told her and she got immediately angry and flew inside the store as if she was going to rip someone's head off. She had her mind set on breakfast tacos but ultimately, she also came back empty handed. So even after showing her I.D. To prove the card was hers she finally just gave up on the whole ordeal, and we drove the rest of our 4 hour journey, tired, hungry, and just plain perturbed over the whole situation caused by the owner of this business not fixing their payment option so customers can use the fastest, safest, and most convenient way to pay for their orders. Because they couldn't get their terminal fixed, we had to go hungry on our whole trip. Not only did they loose a very frequent customer who always has large orders when they come through, they also loose all the thousands of people who read my reviews orders too.

SO, IF YOU ARE A BUSINESS OWNER, YOU SHOULD ALWAYS MAKE SURE THAT YOUR MACHINES THAT TAKE PAYMENTS ARE WORKING, OR YOU RUSK LOOSING A LOT OF MONEY. YOU NEVER KNOW WHO THAT PERSON YOU TURN AWAY, THEY COULD BE A GOOGLE GUIDE WITH OVER 2MILLION VIEWS ON THEIR POSTS. IT'S SAD TO BE A CUSTOMER THESE DAYS, NO BUSINESS HAS ANY ETHICS ANYMORE. IT'S SO HARD TO FIND DECENT...

This location should be closed. I took a friend to this location, she had never been to taco cabana before. The lady at the counter never greeted us. When we approached the counter, she was not nice to my friend. My friend wanted to try the pink sangria. The lady cut her off and said they did not have it. Then rolled her eyes. So my friend changed her drink order. I approached the counter to find out that they were in the middle of a shift change. They never said that was happening. Front end manager cancelled out my friends order and didn't apologize. So the new person to take out order all over. Now I'm highly upset. No apologises and no discount. I am a member of taco cabana. We received our order. That server was very polite. We tried to drink the strawberry margaritas and they were nothing but syrup. Disgusting. I am very disappointed in the customer service of this site. Hats off to my location in Garland texas, off beltline and 30. They atmosphere at that location is the opposite of this location in fort worth. As we were leaving, a black cat was at the door trying to get in and almost attack a child. It arched its back then ran away. The worst fast food tex mex location by far along with the dennys in rockwall texas. Do...