Marco's Pizza — Restaurant in Fort Worth

I am extremely disappointed and offended with the level of service I received at your Camp Wisdom Marcos location on 2-1-24. I was presented with a product that was unsatisfactory to what I have experienced in the past or at any other Marco's location. I normally have a great pizza which is why I choose to do business with you, however what was provided to me was disrespectful.

The pizza had bare minimum toppings, lack of sauce, cheese sparingly, and a burned crust at the bottom of the pizza. Had I noticed while at the store I would have voiced my concerns there however I had not realized that I was provided trash until I made it to my residence.

I contacted the Camp Wisdom location and was met with the worst customer service imaginable. I voiced my concerns with a representative who answered the line and expressed that I did not find the product satisfactory and wanted this location to make this experience right. The rep claimed to have gone to speak with a manager after acknowledging there was indeed an issue with the crust they were using . However, when I asked whom she spoke to she stated his name was Trey. After I requested to speak with 'Trey" whom she stated was a manager, there was hesitation as if they knew they were being discovered to be a lie.

When Trey got on the phone he seemed flustered, wasn't professional, and anyone could identify that Trey was not a manager. When I asked if he was he stated he was then after much discussion and me asking for reassurance if Trey was indeed a manager as it seemed he may have been inebriated, trey confirmed he was not a manager and he transferred me over to a Kim whom he claimed was the manager he spoke with prior to getting on the line with me to discuss my concerns.

Once Kim got on the line she stated that the only thing they were willing to do was offer 10% off my next order which is unacceptable as I explained to her I need the pizza made correctly as me nor my children would be able to eat it. She claimed that was the most she could do, so I asked how is that so when you are a manager, she then states that she is not a manager and that she would have Austin P. the GM call me back on my best number to resolve this once they come in the next day.

Austin P. never contacted me nor was I contacted about resolving the issue at hand or my concerns. I am unsure of what kind of business Marcos is intending to become, but treating your customer this way with the lack of satisfaction is alarming and concerning. The Camp Bowie location for Marcos is definitely not representing your brand in the most...

Never in my life have I experienced what I did today over the phone. I tried to place an order online, and there was an error given, so I decided to call the store and place it that way. I checked my account only to find the charge for the order that gave me an error. I called back and asked for a number where I can call to get a refund. Where I was met with attitude because “the order was not in the system”. I tried to reword the question and was met with more attitude and he spoke over me. At this point I, THE CUSTOMER, because extremely irritated because this boy was being very rude and not offering any solutions… and then was hung up on. I called back again and asked for a supervisor and the boy I spoke to claimed to be a “supervisor” and his name was Luis. When I asked for the other boys full name so I could file a complaint - he provided his first name and when I asked again for the full name, he cut me off and asked what “my problem is, and if I wanted to order or not”. I tell him my issue and what I need and he says “it’s online we can’t do anything”. I asked for a number they had he told me they didn’t have one and didn’t have control over online orders. Still frustrated, he says “now I see the problem” and also hangs up on me. Needless to say. I am now out of money and will NEVER return here. I’d rather get go further for exceptional customer service than to deal with boys who don’t understand the...

Ordered pick up and they forgot my family salad and had to drive back up there to get that (not a big deal) but my salad had been sitting there for 30 mins by the time I drove back up there so I asked the guy if he could remake itand the guy got mad and "said I mean sure but there's nothing wrong with it" it was sitting out for over 30 mins mind you I drove back up there and gave no grief about them forgetting it and too get that attitude was very unprofessional; My salad had ham, cheese, tomatoes and onions stuff that should not be sitting out for 30 minutes. Also I called up there and told them that I would come get it so the guy knew I was coming and could've put it in the walk in cooler, I spent 110 dollars so yeah I would like a fresh salad. Just super sad bc I like this place but don't know if I'll be back if that's how they run the place and think it's acceptable to give a salad with dairy and other stuff that's left sitting out for 30 mins if not more. Also when I called they just were like "yeah I see it do you wanna come get it or what" like no apology or anything. So yeah not a good...