Perrotti's Pizza — Restaurant in Fort Worth

This location has the potential to be the best. Their pizza is top notch and the night drivers are top notch but unfortunately they need to replace the store manager with someone that is qualified to be a manager and they need to hire day drivers that know how to follow English instructions. My friend ordered from them several times but on 2 occasions their day driver did not follow delivery instructions and never delivered both times. On the first occurrence the corporate manager gave a refund but on the second occurrence my friend spoke to the store manager (Joseph) and the store manager was condescending and kept interrupting my friend but the worst part is that the store manager fabricated a bedtime story and said that he had personally given numerous refunds which is a lie. The truth is my friend was given one refund and it was not given by the store manager. It was given by the corporate manager. And sure enough my friend's bank statement proves he was given one refund only. So the last order my friend paid for a product he never received and the store manager refused to give a refund. Charging someone for a product they never received is theft so as long as they have the same store manager and day driver, they will never get my friend's business again nor mine nor any of our friends. A special note to the lying thieving store manager Joseph - you can keep the money you stole from my friend because it pales in comparison to the hundreds of dollars of future business you lost from a customer that...

Please be aware of the owner Robert. He is so unprofessional and very argumentative. I ordered a large bacon pizza about a month and a half ago. I was told by the store manager that I could get a remake. I called today to get the remake and Robert answered the phone. He told me I couldn't get my replacement today because the GM was off and he doesn't know where he keeps the remake list and that he wasn't going to call and bother him on his day off due to him not having a day off in 30 days. That was very disappointing to hear, and as a customer I shouldn't have to suffer because the process isn't well put together within. The only reason I'm even in this situation is because they didn't get my order correct and to have to be accused of wanting a free pizza was very distasteful. He actually told me he can't just give me a free pizza. I told him I was willing to pull up my bank account and show when I purchased the pizza but at this point I will take it up with my bank and at least try to warn everyone else before spending their hard earned money somewhere it's not...

Thank you for your thoughtful and unexpected response—it is much appreciated. Your dedication to restoring the quality we all remember is encouraging, and the class you exhibit in your care for customer service represents what Fort Worth has always been, and should continue to be about. It's heartening to know that there are people who remember that and keep it in mind.

I also want to thank you for your generous offer of a date night, but it’s not necessary. Knowing that you’re working on making things better is more than enough. Perotti's is a Fort Worth staple, one of the few remaining from a time when the city felt smaller and more connected. Your commitment to preserving that heritage is admirable.

Perotti's represents a part of my past that I’m often wistful over. I look forward to enjoying a great parm sandwich next time I’m in town. I'm fully confident you will achieve your goal, and I support any Fort Worth business that decides to follow your lead and preserve that which made this town great in the past, so it will be too...