Wingstop — Restaurant in Fort Worth

Wingstop Location at 920 East Seminary Dr, Fort Worth, TX 76115

Title: Rude Staff, Poor Management, and Alarming Health Code Violations

I visited this Wingstop location yesterday (12/22/2024) evening (between 5 and 6 PM) to pick up an order as an independent contractor for a food delivery app. What I encountered was deeply unprofessional, and it raises serious concerns about the staff's training and compliance with health regulations.

Upon arriving to pick up the order, I explained to the employee that I could not prepare the customer’s drink due to health code regulations. Independent contractors are not certified food handlers and are not required—nor legally allowed—to prepare or handle beverages for customers. However, instead of understanding this, the staff immediately became dismissive and hostile.

When I requested a manager to clarify the situation, things only worsened. The manager, rather than resolving the issue professionally, doubled down on the claim that contractors must prepare the drinks. When I explained that it was a health code violation for anyone without a food handler certification to do so, the manager rudely dismissed the concern, stating, “We’re a franchise, not corporate, so we don’t have to follow that rule.”

Even more troubling, one of the employees admitted that they were specifically trained by the manager not to release any orders to delivery drivers unless the drivers prepared the customer’s drink themselves. They stated that if I refused to make the drink, I would have to cancel the order entirely. This instruction not only forces independent contractors into violating health protocols but also disrupts the delivery process for customers, which ultimately reflects poorly on the restaurant and the Wingstop brand as a whole.

Let me be clear:

Health Code Violation: The Texas Food Establishment Rules (TFER) §228.31 explicitly state that anyone responsible for preparing or serving food or beverages must have a valid food handler certification. Independent contractors, by definition, are not food handlers.

Consequences and Penalties: Forcing untrained individuals to handle food or beverages is a direct violation of health and safety standards, carrying fines of $50 to $500 per infraction, potential health inspections, and suspension of the establishment’s operating license in severe cases.

The manager’s behavior was unprofessional and dismissive, and their refusal to follow health codes is unacceptable. Threatening to cancel the order unless contractors violate these rules is a significant breach of ethics, health compliance, and professionalism.

This kind of behavior not only jeopardizes customer health but also harms Wingstop’s reputation. For a franchise that operates under a global brand, such practices are inexcusable.

To Wingstop Corporate: Immediate action needs to be taken at this location. The staff and manager require urgent retraining on health regulations and customer service standards. If this franchise cannot uphold basic standards, it risks damaging the entire Wingstop brand's reputation.

Until these issues are addressed, I strongly urge other delivery drivers and customers to avoid this location entirely. Your safety and professionalism deserve better than what this...

The General Manger who did not provide me a name is a rude unprofessional joke and has no business being in this position. I called and requested to speak with a manger when the rude man got on the line I politely asked, may I have your name? His response was very rude and defensive asking me why I wanted his name without being aware of the reason for my call. While still being polite I asked if there an issue and what was the reason I couldn’t have his name, I would just like to know who I was speaking with, he said no I couldn’t have it and proceeded to hang up on me without a care in the world and no regard for what my call was in reference to. I called back and the phone was answered and immediately placed on hold, so I called again and the call was answered and i was hung up on at the same time. I have NEVER been treated so poorly for absolutely no reason by a general manager someone who is supposed to be available for this restaurant, he has no business in the position he is in and I will go as high as I can to make sure that this is reported and handled. I don’t care if you own this restaurant, I’m sure Wingstop would not appreciate being represented in this manner. I will never support this location and I will also be posting about my experience on other platforms. I have the call recorded and have record of my attempted calls that were ignored and hung up on.

After looking at the previous reviews, I’m not surprised how I was...

This place SUCKS, NEED BETTER MANAGEMENT ‼️‼️ if I could rate a zero ⭐. Made an order to dine in, had been sitting at our table watching people that was behind us eat and leave. They did not have a call in order, I was standing there when they ordered. After watching people eat, went to see what was up with our order, 🤬 can't FIND our TICKET‼️I ask to speak to the manager, to see about what he's going to do about it. After giving them our print out of our food, finally received it. Told him it was almost an hour since we ordered, noticed everyone else eating and leaving, he proceeded to me, they had online orders, LIES, and told me I haven't been waiting no hour for food. Instead of listening to his customers, and trying to keep customers he wants to ARGUE ‼️ If I hadn't went up there to check on my order, I would have never gotten it, DUE TO MY TICKET BEING LOST‼️ONLINE ORDERS DIDN'T HAVE ANYTHING TO DO WITH YOU NOT HAVING MY ODER MR. Manager ‼️

After leaving the, my friend said the person apologized to him, it was her fault. She was new and forgot to push the button for the order to be sent to the back. If the MANAGER would have did his job, instead of ARGUING with a customer, he would have known that.

Far as the food goes, half of my wings was dried out and old like they were recooked chewed on them like forever and half was fine. Such a waste of my money and...