Happy Lemon Foster City — Restaurant in Foster City

I am writing to express my disappointment with the service we received at your Foster City branch.

We placed an online order for a single drink and received a confirmation SNS message with the order number. Approximately 15 minutes after placing the order, we arrived at the store. I stayed in the car while my daughter went inside to pick up her drink. However, she returned to the car empty-handed and in tears. She told me that the staff had said there was no such order number and suggested she buy the drink again.

Initially, I assumed I might have mistakenly ordered from a different branch, but after confirming the details, I verified that the order was indeed placed at the Foster City location.

I then went inside the shop myself and showed the staff the confirmation on my smartphone. The staff checked the order number on the cups but couldn't find it. When I provided my name and the details of the order, they eventually found it in their system and prepared the drink.

While we ultimately received what we ordered, the experience was deeply unsatisfactory. The staff's dismissive attitude toward my daughter was unacceptable, leaving her upset and unwilling to visit the store again.

I hope you can address this issue with the staff to ensure better customer service...

All I ever want is to live life with zest. And I’ve been to a lot of bubble place and experience what a great bubble tea taste like. So let’s begin this new bubble tea review. Happy Lemon is a global Bubble Tea Franchise established in China in 2006. Happy Lemon spans around the world in over 1500 locations It is one of the few Bubble Tea brands that is publicly traded in the world. This specific location was in Foster City. It’s small but has indoor and outdoor seats. I ordered their Passionfruit green tea with boba pearl and a classic waffle. The drink was utterly sweet (50% sweetness) and the taste was subpar to other boba tea house. Moreover, the waffle was warm, soft and puffy. I’d say the drink was a true lemon due to its poor quality. Service was average. Prices were inexpensive. I didn’t enjoy my tea drink and end up tossing it halfway. However, the waffle was average. Overall, I definitely do not recommend this Happy Lemon...

I went to buy boba for my kids after a long day at a dragon boat competition, we found our favorite place in foster city, Happy Lemon. We usually always get it at the serramonte mall, but since we were closer we decided to go there. I ordered 3 Okinawa Roasted milk tea and a Passion fruit green tea boba. All with 75% sugar and regular ice. Took me about 10 mins to get home from Foster city to San Francisco. Once home we tried our bobas, there were disgusting. Sugar low, and all watery. It tasted more like just tea with no sugar and Ice. Tried calling the store at 8pm multiple times and nobody answered, the phone kept ringing and ringing until the phone would stop. I spend about $30. I regret going there. Maybe if the kids working there would stop playing around they would had gotten my order correct. Had to throw the drinks away , was not about to drive back after a...