At the beginning everything was good. Friendly staff and helpful chat impressed me most. I am always grateful of their support and help. I am a loyal customer of their bakeryhouse and do believe it is a great store expresses warmth. Due to my personal difficulties, I can not pick up by myself. For most of times, I ordered on Ubereats by using my roommateโs account since mine does not work well. There are several times, I paid a driver helping me to pick up. It seems like that action violates their policy. I apologize for that. After that happened several times before I realized that it was something they could not stand for, one of their male managers unilaterally โinformedโ me they would not provide any service to me in any term. They cancelled the orders whenever they saw on their official website or Ubereats. I know I probably should not pay a driver to help to pick up. That is my fault, I admit. However, the male manager of FV does not offer any chance to discuss and they even cancel the order of my friendโs and roommateโs.
When I emailed the support team, asking for a reason, they told me they did not know anything specific. The only thing they knew was that the FV told them it was hard to complete my order. I do have some special requests, such as โplease help to warm tarts; please help to replace the coffee to a cup of frothโ . I know it can be annoyed but they are not something complicated or time-consuming. As for me, those are just excuses.
My concern of the whole thing is that you can point out where I do wrong. If it is the fact, I can admit and correct it. Of course, they reserve their right to not to provide service to any customers. I can accept it. If it is my fault, I can apologize, accept and understand their decision. However, the male manager just let me ask the reason by sending email to the support team and unilaterally decided how to do it without any proper discussion or honest explanation, which makes me feel I am not respected.
I feel sorry for them and do feel a malicious discrimination. The other store in Irvine and the support team staff are all friendly and helpful. I do not know why the FV goes against me like that. Do feel extremely uncomfortable...
ย ย ย Read moreCOOKIE HEAVEN ๐๐ช๐๐ฅฐ๐คค
I Absolutely LOVE this Place! โค๏ธโค๏ธโค๏ธ Best cookies I've had since I was a kid! I used to bake a lot with my family as a child and have never came close to a thick warm tasty cookie ๐ช like Paderia !! Honestly I think I tried all the cookies! I got the Chocolate Chip Walnut ๐ช๐ฅฐ๐คคโค๏ธ! Chocolate Chip Sea salt ๐ช๐ง๐ค! S'mores ๐ช๐ค Chocolate Peanut ๐ฅ Butter ๐ค๐ช , && the Double Chocolate Chip ๐ค๐ช๐ค๐ช All We're Amazing ! Personally I microwaved mine for about 6 seconds and it was perfect! The girl also gave us a banana pudding ๐๐ฎ๐ on the house! She was so nice especially for our first time! ๐๐ We also got the horchata coffee โ๐ค ! It was pretty good! Can't remember the total price probably around $24 for the whole thing if I'm correct, but either way this place has me Hooked ๐ช๐ช๐ช! If you love cookies especially those huge big ones! Then this is the place for u! Definitely got a go back for the croissants and some other yummy delectables but gotta go early cause they sell out quick! And once they're out they're out! Best cookies ๐ช I've had by far! Each cookie was full of flavor! And wasn't anything too crazy over powering to were you can't eat it! The chocolate Chip walnut was the perfect substitute for the chocolate chips sea salt if you want some nuts in it! Tasted exactly the same except the salt wasn't on the walnut one but it was amazing! Peanut butter was bomb! Tasted like a peanut butter chocolate candy! The s'mores was delicious! The marshmallow inside was soft and gooey! And the double chocolate chip was amazing too! Warm them up & drank it with some milk! ๐ฅ๐ช And just enjoyed the moment ! I loved it so much I even signed up for the reward points! Definitely recommend! They even have more drink options like matcha ๐ต strawberry ๐ & almond croissants ๐ฅ on Saturday and Sunday! And so much more! And the banana ๐ pudding was really good too! I'm not a crazy banana ๐ person but this wasn't so bad. Had smooth banana whip and banana pieces in it too and some little crunch bits on top i think it was Graham crackers not sure but it was tasty! ๐๐๐ Great place for a cookie craving! ๐คค๐ฅฐ๐ช๐ Don't skip out on here ! It's...
ย ย ย Read moreConfession... Iโm absolutely addicted to their cookies and I hardly eat cookies! My go to flavors are chocolate walnuts and triple chocolate. Iโve been driving out here just to stock them in my fridge for later. Thatโs an hour drive and Iโd think Iโm crazy too if I hadnโt taken the first bite! Each cookie is $4 but itโs a good size (6oz). They are like cookie mounds. Itโs crispy on the outside and doughy on the inside. Not exactly undercooked but the texture is buttery and soft almost like a chewy brownie. It has a lot of butter but who cares! Itโs compared to Levain bakery a lot. However, I actually prefer Paderia more! I like them especially when they are freshly toasted! (I keep them in individual zip lock bags and microwave them for 20-30 seconds before popping them into the toaster oven for 5 minutes. Iโm very extra ... I am aware! Lol)
Iโve also tried their Portuguese egg tarts and masalada. The egg tarts have a very flaky shell and the custard is rich and creamy. Itโs alot thicker than most asian egg tarts, almost like a creme brรปlรฉe custard. Their masalada has many filling options. The dough is very airy and sells out in hours!
If itโs your first time, definitely check the store hours! You can call to check availability or preorder 3 days in advance if youโre planning to stop by! Iโm hoping to see them expand...
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