I have been a patient for Dr John Wang in Fountain Valley, CA for close to 20 years and have followed him though several office changes over this time. However, since he has joined Memorial Health Care all things have gone for the worst...
You now can't call his office directly and you have to go through the terrible Memorial Care screening system first. Yesterday that took me 3 hours of wasted time where I never even got the doctor's office on the phone.
I am covered by Medicare plus I have a costly PPO supplement policy and I never requested to be with Memorial Care so I definitely don't want to be treated like I am with an HMO. Very frightening!!
Last week due to communication problems between the doctors offices within the Memorial Care system, I almost missed a needed medical procedure due to their negligence... If that wasn't bad enough those I spoke to within Memorial Care didn't even care as if I was wasting their personal time which is horrific!!!
Memorial Care makes you go through their Patient Navigators- I wouldn't trust them to navigate me to the Bathroom. THEY ARE THE WORST!!
Due to these issues, I have requested for my complete records file so that I can bring these records to a new doctor and Dr Wang's office wouldn't get my records for me!!!!!!!!! I don't understand why they couldn't do this since that is a requirement of all doctor's to do when requested by a patient.
I can only recommend for others to stay as far away as possible from Memorial Health Care or Dr John Wang unless you may want to be treated as I have been. I am on Medicare plus I have a very expensive...
Read moreFrom the moment I walked through the sliding doors, I was greeted and checked in. The receptionist was incredibly nice and quick.
Medical assistant took vitals and was friendly.
Dr. Wang. Incredible. He was early to my appointment! I was expecting to wait 20 minutes after my vitals were checked. He listened and did not waste any time in helping me take care of my health. He gave me my options, ordered imaging, and even gave me two specialists to follow up with. Dr. Wang was so personable that I was able to open up and discuss other health care concerns that I had (usually, I feel too rushed or embarrassed with other PCPs).
It was my first time at the facility, Dr. Wang walked me out to check out as well.
Also, the gal who checked me out was super sweet and informative and even got me a same day appointment for my imaging order. Wow. Just wow.
The ultrasound tech. Professional, and you can tell she was experienced. Took care of me and squeezed me in her schedule.
I really appreciate the care from every single staff member that I encountered...
Read moreDr. Wang was very attentive, kind and empathetic. He has a very gentle demeanor and calming voice that put me at ease "immediately" during an extremely stressful event in my life.. When I saw Dr. Wang, I had: 2 large kidney stones blocking my ureter, a serious blood infection and had a tube in my kidney with a urinal bag strapped to my leg. I was panicked because the suggested Urologist had not returned my 4 calls for 3 days. Dr. Wang's office gave me an appointment with them the next day. And, I can't say enough good things about their patient navigators. They are all wonderful and so patient. Note: I used a friend's computer and Google populated his name instead mine. I actually am Dr....
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