Applebee's Grill + Bar — Restaurant in Fountain

Gosh, where do I start? Got here at a little before 4 and no host around. Weren't acknowledged by anyone until a host came in which I'm assuming her shift began at 4. We ordered the 2 for $32 and a kids meal and a couple apps. The server had a hard time putting in the app for the 2 for $32 but we were able to sort it out. Our food came out in a strange order they brought 2 apps (normal) but also half the kids meal, which also worked out because we were able to feed the kids first UNTIL we didn't receive the side or the drink for the kids meal. So we let the manager know what the side was and a regular milk and they still brought out a chocolate milk 😐. When ordering the hot wings I confirmed they were classic Buffalo but the wings came out with some chili powder seasoning on them which I'm assuming was their extra spicy buffalo flavor but I'm not sure it was weird. I ordered my steak medium and received medium well to well dry steak, no veggie like the picture but again I'm not familiar so maybe it doesn't come with a veggie, also weird. I didn't send it back because I know they would've had to make a whole new steak and I didn't wna be any trouble. So then we get our bill and notice none of our apps were the half price as advertised (shown in pic) when we ask about it we're told that it was put on our 2 for $32 order. I explained to him multiple times that had we come in out of happy hour times then we still would've gotten the app that comes with it for $32. He goes and asks his manager and comes back and apparently we were suppose to ASK for promotion THEY were advertising and that they can't do anything about it, what?! So then we go to pay and after scanning our card it sent us to a screen that our order couldn't be found so hesitant to run our card again we were reassured we'd get reimbursed if it's charged more than once. Hopefully they keep their word cuz I was already was annoyed paying so much for such a sucky meal and experience. Also, the only friendly helpful staff was the host that arrived after shortly...

My family and I have been goin to this location for about 3 yrs, well that is over now. This was the worst experience we ever had. We left our house at 545pm, got to this location 15 mins later. Was sat by 605pm, drinks ordered bout 5 mins later, received by 615 and food order placed, 15/20 mins later food arrives, usual time. This was the all u can eat menu. Bout 650pm ordered 2nd round, well by 740 it showed. Before this talked to Taylor the manager, who said she had been helping the line cooks, well that was a lie. No hair net, not even a sweat on her brow. No dirty clothes in anyway, which is good, but an indicator of her lying. When we spoke, my wife mentioned gettin a 3rd round, Taylor said yes, this was bout 730pm. My mother in law had gotten her 2nd round bout 20 mins before ours. So now at 740pm when second round shows up, not even 5 mins later the 3rd shows. Lauren was our server, her first week in fact, it shows she had no training what so ever. I over heard her say to the hostess that this was her worst experience ever, I assume she was talking bout the manager on duty. She later told us she was horribly trained. I can tell all of this, cause I've been in the industry for 30yrs myself, and the last few yrs in it has taught me that this industry only cares bout Doordarsh orders, there was at least 12 dashers that were in n out before we got our second round of food. Very very poor customer service on Wednesday night February 8th. We did not go there for free food, which is how it was handled. If I could leave a no star review I would. Should not take 20 mins to plate up a 10 minute plate. Like I said line cook for 30yrs. I will be calling corporate, I asked for corporates number and was given the gm' card, the gm will be gettin a phone...

“Applebee’s or a Brooklyn Comedy Club? You Decide.”

I walked into this Applebee’s expecting mediocre wings and a server who’d rather be anywhere else. What I didn’t expect was Adam—the Leonardo da Vinci of drink refills, the Shakespeare of sarcastic one-liners, the undisputed champion of “You good?”

Adam didn’t just take my order. He analyzed it, like a seasoned New Yorker sizing up a tourist. “You sure about the riblets?” he asked, one eyebrow raised like I was about to make a life-altering decision. I panicked and stuck with my choice. He nodded slowly, as if to say, Alright, your funeral.

Service was impeccable. Napkin fell on the floor? Adam had a new one on my table before I even noticed. Extra ranch? Didn’t even have to ask—boom, three cups appeared. When my fries came out slightly cold, Adam gave them a long, disappointed stare before marching them back to the kitchen like a man on a mission. Five minutes later? Piping hot fries and a conspiratorial whisper: “Now these are Applebee’s fries.”

Would I come back? Absolutely. Not for the food, but for the show. Adam made me feel like a regular, even though it was my first time. If Applebee’s corporate is reading this—give this man a raise, or at least his own booth with a plaque.

5/5 stars. Would let Adam judge my food...