Denny's — Restaurant in Four Corners States

I usually obtain great service in the Denny's located in Santa Fe and the Coors & I -40 location in Alb. Being that this location is new and that it is super close to home. It made me sad to experience that the service was not set to the sister stores' standards. The kid that served us needs more training. Left us to eat with no silverware I had to ask for siverware the first time, and my wife had to remind him a second time, but by the time he showed up with silverware the food had already cooled down. I then asked for a steak knife because the butter knife was not cutting the steak correctly. The kid replies that he was sorry but that they were dirty and that they didn't have any to bring out. No efferts what so ever! I asked him for dressing for the salad and he forgot it. I had to eat the salad towards the end when he finally showed with the dressing. I'm big on tips for service. I start with $40 cash besides what the ticket stacks, and I work my way down with every infraction it costs the waiters $10. I usually get to gift my waiters the $40 because I know that is a tough job, and being in the customer servìce it's the right thing to do. He landed himself a full $3 tip from my wife, which he did not deserve, but the gal that was serving the table across us, I took notice that she was on point. Her customers didn't leave anything for her, so I placed $20 on her table. The way she went to her Mgr with a smile telling her that she earned $20 on a tip was all worth it. I truly hope they staff up with good waiters because the restaurant is really nice and they have good parking. This Denny's ...

I went in on my birthday and I was really wanting French toast. I did get it. Now, I'm not really one to complain and even if my food is not the greatest or what I expected, I will eat it... but, the French toast was soggy in the middle and hard on the ends (and it wasn't because of the syrup that it was soggy. I hardly use any! It was like when you let the bread soak in the egg too long. Then we waited forever for our drinks to come to the table. When we got our drinks the coffee was not hot at all. We waited a pretty good amount of time for everything. Then while we sat there the waiter never asked if we wanted refills. The only thing he came and asked was if we were okay but that was pretty early into the meal. When he asked I did mention the French toast and he said, "I'll let the cook know". And never offered to remake them or never came back with an apology. I'm thinking they were super understaffed but they should have let us know and atleast get our drinks and coffee to us while we wait. They need training in that. I looked at every other table waiting and everyone else seemed to be sitting at their table waiting without any drinks or food in front of them. The only reason why I have 2 stars to the service is because the kid (waiter) was nice even though he never...

Hello, Wow, my first time at Rio Bravo Denny . Mr. Angel and Ms. Abby attended to me during my visit. They were awesome, as well as the cooks. A robot brought out my food and Ms. Ms. Abby put it on my table and make sure everything thing was ok.

My order was exactly or even batter what I order, what an awesome experience. They were very efficient, my coffee cup was never empty. She made sure it was full at all time. From the moment they took my order I felt that I was going to have a positive and pleasant experience at Denny.

I really appreciated their above and beyond services. Also, they were very pleasant to talk with. What I’ve experienced tonight I have not seen or experienced in a long time in the food industry. They are definitely an asset to the company.

So, when you get a chance, please visit these two wonderful people who are good what they do, at our local Denny here on Rio Bravo, SW.

Please remember, majority's of their salaries relies on “Tips”. So, please remember to show your appreciation for their hard work and services they provide you.

Thank you for your time. I hope you have a wonderful experience as well.

Thank you,...