Texas Roadhouse — Restaurant in Four Corners States

The only reason I’m leaving a review is because I’ve tried calling for 2 weeks, and the phone just rings and rings with no answer. About 2 weeks ago, my wife and I went here for lunch. We are both autistic and generally don’t make eye contact with people due to the disability, but my wife tries to do it with waitstaff to be polite, even though it’s hard for her. Our waitress, Cynorah (that’s what it says on our receipt), was absolutely disgusting through the entire encounter. She kept trying to get physically close to me and ask me over and over how I like the food in a sugary sweet voice, but when my partner would talk to her, she was short and nasty. My partner was making eye contact and trying to be warm and validating, but I am rarely able to connect with others in that way. I don’t appreciate people treating my partner badly while trying to seek male attention, especially when my partner is the person trying to be a good communicator. I can’t speak for other people, but after watching Cynorah serve some other people, we noticed that she was being rude to women at tables, but trying to get the men to laugh or give her attention. I heard the guy behind me say, “Thank god, she’s finally gone,” after she walked away. When we were about to leave, Cynorah asked me about 10 times if I liked the food in a trashy flirty voice, while I gave her the same answer each time. Then, she turned to my partner and asked two questions at once. When my partner only answered one of them because she was paying and a little distracted, Cynorah said, “YEAH. I know.” In a rude tone and then said, “But I asked you something else.” It's amazing how triggered someone can get when they don't get the attention they crave.

I get that the average person today is a pick-me with no morals, but I didn’t expect to encounter such rude treatment at TRH. As an autistic person, please teach your staff that just because people make eye contact doesn’t mean that there’s a connection there, and conversely, that just because someone doesn’t make eye contact the message is to, “try harder to get attention.” It would be great if staff were also reminded that being flirtatious with men, but rude to women is misogynistic and regressive. It is important to remind staff, especially the women servers at this location, that patrons shouldn’t be sounding boards for attention. Not everyone wants to show up to flirt with their server or build a relationship. My partner just wanted to leave without making a scene, but if I don’t say something, Cynorah is just going to keep misbehaving and making people uncomfortable. I don’t feel that this is something that should ever be happening at a table in a restaurant. Staff needs to be aware of disabilities and that most people don’t go to restaurants to flirt or get narcissistic supply, but to eat. Not everyone who comes to the restaurant wants to be your best friend or navigate your insecurities. You would think that with all the educational resources available, servers would be professional and not be nasty to women while trying to get male validation. This was such a disappointing experience to say the least. I would love to speak to the General Manager, but none of my calls have been...

Went to dinner at 730 with a group of 9 people. You might see a lot of 1 star ⭐️ reviews, Because how we were treated was 100% unacceptable. We were on the way to get seated at our table and my friends blood sugar dropped so I took her to the restroom, because who wouldn’t have social anxiety and want to get away from people incase you passed out??

there was an open stall so I went into the stall with her because they were afraid of passing out and hitting their head, they wanted water so I got a glass of water from the bar and took it to the bathroom. We were in the stall 2-3 minutes probably , making sure they felt okay and could go to the table .

We came out of the stall and what looked like to be the manager was standing by the door, and She was asking what was going on and didn’t even give me a chance to answer The question, walked up to us ripped the water out of my friends hand and said “I’m refusing service to you and your whole party because one of you is intoxicated. Party of 9 right?”

First of all which one of us is intoxicated ??

Didn’t even get a chance to respond before she walked to our table and told our whole party they were “discontinuing service” And we needed to leave . Another member of our party went to talk to a manager , And the same manager came out and claimed she was the OWNER. Wild behavior for an owner of an establishment kicking out 9 people because of even one person was intoxicated, You don’t kick everyone out

What’s crazy is there’s no video proof because she waited in the bathroom for us to come out .

We took our whole party and 30% tips right across the street to salsa brava . They sat us, served all of us food AND EVEN ALCOHOL. Because we were not the problem here.

It was highly embarrassing and insulting, and this owner needs to be evaluated. Maybe training ? Maybe empathy for humans ? Maybe ears to listen and not storming off after you ask a question? Very narcissistic owner.

I have 12 years of management experience and I am pushing it to 13 continuing to be a manager. Every single person in our group works as management For a corporation in flagstaff.

How dare Texas Roadhouse let their customers be treated like that by the owner. We cannot even complain and have to call corporate, But because we’re corporate ourselves, We make corporate moves :)

Yeah we got treated terribly but we all had a good time . But I still have one question

How is this owner treating their employees? An EVALUATION is needed so these employees don’t think this is how ownership is.

I’m worried about the future customers who have to experience what 9 people...

Manager named Autumn was EXTREMELY rude. She is a Classic Narcissist. Wish I read the reviews BEFORE we came. Seems like she has a reputation of abusing her "power" and telling guests to just leave when she can't run her staff appropriately. Her waitress was mouthy and had poor service. We were celebrating my husband's sobriety and having a date night (haven't had one in 4 years, between running a business and family). The manager said she was getting us a different waitress because the other waitress named Olivia didn't want to serve us anymore. I responded that we didn't want her service anymore due to it being so poor and that it feels like she cares more about the comfort of her staff then she does her customers being upset about the service. The manager responded YES, that she cares more about her staff then she does over customers and will believe her staff over customers. WHAT?! I demanded to have corporates number and her name. She told me and my husband to LEAVE, that she has the "right" to tell us to leave and that we can look up corporate number online and that she wouldn't give it. I stood my ground and said no. That I have the right to corporate number and that she was poor management and service. She then said we need to PAY FOR OUR FOOD (That wasn't eaten and just came out besides an appetizer), and leave. When I showed her that the conversation was being recorded by pointing the camera at our food explaining what she's demanding us to to pay for and leave, she said for us to pay for the appetizer and sodas if we wanted corporate number or we can just walk out and leave right now without paying anything. WHAT AGAIN?! HOW IS SOMEONE LIKE HER A MANAGER!?! Dirty restaurant and dirty owners. This place was disgusting all the way around between cleanliness, over cooked steak, food and dirt on condiments bottles, empty condiment bottles, lack of service and EXTREMELY rude service. You get better service from a McDonald's then this place! Will be contacting the corporate office AND screen shotted all the reviews about this poor management to show corporate. This place needs to be upgraded with new management. Not even retraining can help them. We tried to go to our movie after this experience and we couldn't even enjoy it. Ruined our WHOLE NIGHT.. Which can not be replaced. If corporate won't handle this, maybe the news will because this was...