I do not have one good thing to say about this establishment. From the manager to the food that we over paid for. We ordered online, it gave us an hour and change wait time to pick it up. When we went to pick it up the line was basically out the door for carry out. First thought was "this doesn't bode well." finally got up to pay and its about 10 minutes after our pickup time. The checkout girl wasn't very nice about it, but our food wasn't ready and it would be another 10 minutes... well one look into the kitchen and you can clearly see the guy making our pizza's right then. Not only making our pizza, but wiping his nose with his ungloved hands. When we asked if we could cancel it, they refused. It was another 30 minutes. Even then our pizza dough was under-cooked, after over an hour and 45 minutes from our order time. I cannot even believe that this is acceptable. When I spoke to the manager she was so unapologetic and really rude and snippy, she just said, "it's a Friday night, we are always busy" "we switched to a new computer system" "we've been calling every online order to tell them the wait will be longer". Which as it turns out is probably a lie, we and others never received a call, I never saw her or anyone on a phone and most of the time it was just ringing off the hook with no one answering it. I just am blown away at the level of unprofessionalism, when you are in a service business, customer service is an astronomically huge part of that, and the boat for ANY customer service was completely missed, by every employee we spoke with to include the "disheveled, frazzled, rude" manager. The people you hire reflect on your business and you should choose them more wisely. From what I have heard about the Fratelli brothers they would be ashamed, and astounded, and I hope this reaches them.