Rock & Brews — Restaurant in Four Corners

As a person who has worked in the restaurant industry since I was 16, equating to 52 years of work, I understand that sometimes things can go horribly wrong, and thus, I have very mixed feelings about our experience. First of all, it wasn't busy, over half of the tables were empty, so we were hoping for a quick meal. We were so wrong! The following are some specific points about our experience. Some are very negative, but I hope the positive ones are obvious as well. 1. We always set a timer when we sit down, so when I discuss times, they are accurate. The server didn't acknowledge us for over 7 minutes after we arrived, although people arriving after us received drinks, and he came over only after I went to the host and asked for service. 2. It took over 5 minutes to get 2 waters and 2 iced teas. FYI: The server never asked if anyone needed a refill on their beverage. 3 The pretzel appetizer arrived nearly 15 minutes later. It was delicious, and the cheese sauce was really good as well. The rest of the food was up and down - more down than up. One of the party ordered a specialty burger with Swiss and other items. She enjoyed it very much, but the bun was soggy on the bottom. One person ordered chicken nachos, which in her opinion were OK. My husband ordered an ultimate burger with no pickles or tomatoes, but when it came, it was a plain burger on a dry bun. He said the meat was good, but since it came without the listed accoutrements, it was hardly what was expected. He was not even offered a condiment such as mayo or mustard. My chicken tenders were completely overcooked. Crispy is great, but these were way past crispy. I'm not sure the photo shows this, but they were dark brown, and the interior had no juiciness at all. To be fair, the flavor would have been very good, but they were so dry as to be inedible, and after 2 bites from 2 different pieces, I gave up. Everyone agreed that the fries were excellent. 4. When informed the chicken was inedible, our server offered to replace it, but by then, I really didn't want anything. The manager came over to discuss the meal with us, but since the first words he said were to tell my husband he had ordered a plain burger, which was inaccurate, not to ask about the issues, it didn't start out in a good way. To their credit, they removed the charge for the burger and chicken from the bill, but we weren't looking for that. We were looking for a good meal. The "rock" part of their name comes from playing rock videos from a variety of eras. I thought this was very fun, and I enjoyed the opportunity...

On April 26 at 5 PM, my husband and I. gave rock and brews a second chance. Four days earlier, we were rudely informed by the host that we could sit outside however, we had to leave by 6:30 PM due to a private party. Last year in 2024, we made three trips to rockin Brose while on vacation and we were able to sit outside, which is a total draw for us. This year, however, it was an entirely different experience. We were notified when we arrived that the outer area was reserved for a private party. We were seated inside and our waiter acknowledge us 15 minutes later for a drink order. As we sat there, the outdoor area was starting to fill in with people. Obviously, they were not part of a private event. 30 minutes later, our appetizer arrived, and all of the cheese on the nachos was burnt on to the parchment paper, and the chips were blackened; over toasted. Another 20 minutes later I had to physically get up and find our waiter to order another beer for my husband. When that came, placed our order for happy hour quick bites. Pizza, fish, tacos, and fries. Another 20 minutes later or second part of the order arrived. Another glance out at the outdoor seating area was 1/3 filled. A father and his young son sat next to us and waited for 30 minutes to be acknowledge. Felt bad for the little boy who was ever so patient but you could see the father was highly irritated. Meanwhile, the empty out side seating was still not full to capacity, .. Then, groups of four families of six and groups of eight filtered and to the outer area. Obviously, it was not a private event. Then, after waiting 30+ minutes to find our waiter for the Bill and to go boxes , had to physically get up and stand at the indoor bar area to wait for him to come out and present us with the bill, and the boxes. As we left, there was a huge line at the hostess station. The inside dining area was entirely full yet the outdoor area had several open tables. We watched as different couples and groups just randomly entered in to grab open tables outside. We did check reservation guidelines regarding reserving a space outside and nothing was posted about parties, etc. The outdoor dining area is a big job for this particular venue. And both times this year we were turned away. If I could give zero stars, I certainly would and I was very dissatisfied with this year’s experience. We are planning on vacationing here in March 2005 and absolutely will not even attempt to get this haphazard establishment a second, make...

Went today, Friday 10.7.2022, around 2pm and let me just say that I went because of the glowing reviews this place has and, to me and my family, it was in one word a huge disappointment.

The positives:

The place has a nice atmosphere (looks clean, and the music was nice)

The guy at the front that sits you down was super nice.

It was basically empty the whole time we were there.

The negatives:

Our server, Timothy, was NOT friendly at all (which we overlooked because of the whole work situation we are all living and he had a badge that said that he was "training"), but every time we would say something (to order) he would open is eyes super wide like he couldn't understand us (not sure if its because we are Hispanic and he had an issue with that, but we were speaking clear English). Still decided to overlook, although slightly annoying.

Ordered the bruschetta appetizer while we waited for the rest of our party to arrive (we were 4 people in total) and the bread was burnt....we still ate it because we were really hungry. Moving on.

Ordered 2 margaritas, one of them barely had alcohol so we asked for them to put a little more tequila because it was very watered down and we were charged $6 extra for it...the drink itself was $9...what?!

Ordered 2 burgers with loaded fries, and wings. EVERYTHING was burnt or burnt tasting!! Even the cheese on the fries...it was really bad, we only ate half of the food.

We never saw our server, never got extra napkins offered, never had a soda/water refill offered/brought to us, never was asked how the food was, NOTHING. They literally dropped the food off and disappeared.

Sadly, had to reflect the experience through a low tip because there was no one that cared about the service. Shouldn't have left any tip at all, but hey, at least we were served something. The restaurant was 75% empty, on a Friday, at 3pm...Can't imagine how this would be on a busy night, yikes!

**We did not bring this to a manager's attention because we are not the complaining type and we just wanted to get out of there so hopefully you guys can avoid this place like the plague so you don't have to...