Starbucks Coffee Company — Restaurant in Fowler

Date of Visit: April 13, 2025 Time: 1:50 PM Location: Fowler California

I’d like to share a very disappointing and upsetting experience I had during my visit.

When I arrived, I was first in line, but the barista completely ignored me and began taking the order of the person behind me. Thankfully, the gentleman pointed out that I was actually first. Only then did she take my order, and even then, she did so with noticeable attitude and impatience.

When I attempted to pay with a $50 bill, she refused to accept it, again with an attitude, stating that large bills weren’t accepted. Unfortunately, I only had $50 and $100 bills with me. I politely thanked her and told her to cancel my order. I stepped aside so she could continue helping others.

A few moments later, I asked another barista if I could use the restroom. He was kind and began to direct me when the first barista interrupted and said, “Restrooms are only for customers, and you are not a customer.” I tried to explain that I had attempted to make a purchase and was only unable to do so because she wouldn’t accept my bill. Again, she repeated, “You are not a customer.”

The situation was not only humiliating but also uncomfortable for others nearby. In fact, the same gentleman who had spoken up earlier kindly offered to buy me a coffee just so I could use the restroom. I declined, already feeling deeply embarrassed by how I had been treated.

As a longtime Starbucks customer, I have never experienced anything like this before. I truly hope no one else is ever made to feel this way at any of...

Just went in today at about 3:30pm, placed an order for a small decaf coffee. A girl & her boyfriend came in after me and ordered. It was clear her and the barista in the back were friends calling each other "bff" very loud and disruptive (very unprofessional). Long story short my cup got placed by the prep sink & the girl behind me & her boyfriend had their order made right away & received it before mine was even started. The barista even had time to write her a special message on the cup that said "made with love" & a heart drawn on it. I asked for a refund & the barista's name, Annie, & left without an apology or my coffee.

I feel disrespected, pushed aside, like my business didn't matter to her, and like my time wasn't important. I've always had good things to say about this company & their workers but this experience has changed my mind. It even says on their corporate site how much they value their customers & how their goal is to connect with all their customers. I guess this barista didn't read her employee handbook.

Called to complain to corporate & currently waiting on a call back from their district manager. I have no intentions of letting this go. Warning everyone here what kind of employees this site keeps. If you want good service I recommend the Starbucks in Hanford on 12th Ave, always leave happy from that store because those baristas...

i took my two kids to get coffee. my daughters coffee was incorrect but when i went to get it made right i had to say excuse me several times to get the manager Beenie's attention. She seemed annoyed to have to make the drink twice. When my daughter got here new correct drink it was mostly ice as if the manager remaking the incorrect drink was annoyed and retaliated by making a drink with mostly ice. then my son came in with a pizza from the next door business and ate one piece at which time the annoyed manager came to our table and asked us to leave. I didn't say anything and went outside into the cold patio seating which was completely empty due to the cold weather. At that time the manager Beenie came outside and retaliated against us again as if to let us know she is the boss and told us to leave the outside patio seats. Now i can see if we were being rowdy it would have been totally appropriate for us to get kicked out. but that is not the case i'm 52 and i was with two teenagers that didn't say anything while the manager was enforcing her authority on us. i hope starbucks corporate reads this review and lets Beenie know that she acted unprofessionally and inappropriately. Her actions was no way to treat a...