Chick-fil-A — Restaurant in Franconia

I would like to state my experience with this location. I ordered food here, from a food service app and I got someone else’s order because this LOCATION messed up with the order with someone with the same name as me. I contacted the support from the app I ordered my food from before I contacted them, and it was a whole back and forth on who needed to do this and that. I even called my driver and he said he even showed them my order on his phone. So it was a mistake on the employees here not the driver nor the app I used. When I called this place the FIRST TIME they told me I could come and they’ll make my food. Whole reason why I ordered the food was because I have no car and have a very young baby at home. The employee said well we can just make it to you tomorrow or you can come? How I don’t have a car? My baby? I went as far as contacted the person of the order I got and told her I got her order she told me she went to this place and they fixed her meal with no cost. By the time I kept going back and forth and waiting for a refund nothing was resolved with the service I ordered my food from. So I called back to just try to get someone to re make my food and I find a way to get my food. The manager answered the phone and was pleasant at first then when I told her I wanted to speak to a manager not knowing she was had a very unprofessional attitude towards me, she put the supervisor on the phone I told her what happened and said nothing they could do but fixed the other persons order that I got by THERE MISTAKE but couldn’t fix mine or give me something in return is not fair and really just messed up. Don’t trust the employees here, please check your food when you order from food apps tell your drivers to make sure it’s your order. Because this unpleasant situation happened to me and I can’t afford for others to go through this or loose money like I did. Zero...

I often order from this location because it’s conveniently close to my job, but the customer service has consistently been disappointing. On multiple occasions, I’ve encountered staff who were unprofessional, dismissive, and at times, outright rude.

One instance involved an employee who mispronounced my name. When I politely corrected him, he snapped back asking if I even wanted my order. I brought this to the manager’s attention, but she appeared completely uninterested and wore a smug, dismissive smirk throughout our interaction — making it clear that customer concerns are not taken seriously here.

In another visit, I requested salad dressing. Instead of simply telling me there was an extra charge, the employee chose to speak in another language to a coworker, who then relayed the message to me. It felt like they were intentionally avoiding direct communication, which was unprofessional and unnecessary.

Most recently, I placed a preorder. When I arrived at the pickup window and asked for a salad dressing, I was told it would be 60 cents. I agreed, but the manager left to ring it up, returned to my car without the dressing, and made me wait even longer for her to retrieve it. ATP I felt disrespected and decided to cancel my order altogether. During this visit, and others, I also observed what I believe to be clear signs of prejudice in how certain customers are treated. The behavior of staff—particularly at the pickup window—suggests selective treatment, and unfortunately, management appears to tolerate or even participate in these practices.

Overall, the service at this location reflects a serious lack of professionalism, accountability, and respect. I truly hope upper management reviews these ongoing issues and takes...

It’s chick fil a, of course they have the chicken sandwiches we all want, but when it comes to friendly customer service, this location has missed the mark in a big way. On a busy Wednesday afternoon I pull into the drive thru here at the new location, excited to enjoy my chicken with a side of the wildly underrated Avocado Lime Ranch Dressing. I know I have to pay extra for the dressing, I don’t mind. So on this Wednesday the person taking my order was a young Trainee, and I was very patient as the young man took a minute to find each menu item that I ordered. He reads back my order and it’s exactly how I want. I pull up in line and pay, then pull up once more to wait for my meal. At this point a chick fil a team member approaches my car and informs me that I had not paid for the Avocado Lime ranch dressing. How could this be? I ordered it, did I not? Can I see the receipt? She brings me my receipt and it sure enough shows that I ordered the side of dressing. It’s in print. However, they forgot to charge me for it. The woman tells me that I will have to get my card back out and start another transaction to pay for my dressing. “Oh brother” I think to myself. How can this be? I protest, asking the woman how the dressing shows up on my receipt, without having been paid for? She brings out someone who I can only guess is the manager. The man tells me that I didn’t pay for the dressing and therefore I can’t have it, at least until I pay. Come on buddy! I ordered it and paid already, is it supposed to be my fault that your trainee forgot to charge me for a ¢0.69 sauce packet? And would not the right thing be to simply comp me the dressing as an amendment for the misunderstanding? I ended up leaving without my beloved sauce. I won’t...