Taco Bell — Restaurant in Frankfort

I ordered a large doordash pickup. They accepted the order and when it said ready for pickup, i pulled up. The drive thru had a cone in front of it. There were people inside getting served food but the door was locked (this is at 11:45 when it says they close at 1am online) A patron let me in and a female manager came storming in from the parking lot yelling and saying they were closed. They said they never got my order and didn’t have the food when i could clearly see them still making food in the back, and serving food to people still in the store. My girlfriend was waiting in the car, and she said she saw a person in the female managers car with a big door dash bag. Door dash won’t give me my money back because they accepted the order and said that they made it. I’ve been sitting on the phone for 30 minutes waiting for customer service. These people are horrible. They literally stole my doordash order and told me to get lost. This is robbery. And thats the management! The people here are sketchy, almost any time i come here they pretend like they are closed or refuse to take orders, even turning the lights out hours before they are supposed to close, but you can still see all of their cars in the parking lot. If i could give them a zero i would. Definitely taking this up with corporate taco bell when i have the time. I understand if you hate your job, but its your choice to work there. If you don’t want to do your job, then don’t accept my order. But to accept my order and then turn me away and possibly steal the food AFTER i’ve already paid…now you’re taking my hard earned money, and i’ll go out of my way to burn this place...

On Thursday August 12th I unsuccessfully attempted to order Taco Bell online due to an issue with "my payment being processed"; so I drove to my local Taco Bell location and proceeded through the drive thru to read my order to the teller. When I got to the Quesarito I was told I could only get it through the app, to which I replied "it wouldn't work, so now I'm here reading you my order from online." After his insistence of it not being possible for me to get a Quesarito I just ordered an additional Chicken Quesadilla instead. Some time after having already paid at the window I was asked to pull around front to have my order brought to me. After I pulled in front, I waited for what seemed like forever before honking the horn multiple times to no avail. Then after I noticed some more cars pass through the drive through after me I went inside; only to be completely ignored by what appeared to be the only 2 people "working". After a couple minutes of silence I said "excuse me, I've been waiting for my order and have seen several cars come through after me...." and then the "cook" said to me "Oh, you already ordered? My bad, I forgot". Then pushed a bag towards me that I had noticed sitting on the counter when I came in. At this point I can't even believe it and just said thank you, have a good night and left.

This type of service is unacceptable and while I will no longer return to this Taco Bell, I am seriously considering no longer spending my hard earned money and time at any others...

I had a couple of good experiences at this location when I visited it soon after moving to the area 6 months ago, but have tried to visit this location 3 times in the last 2 months and was stunned that they said each time there was someone there at the drove thru but they said they were closed. Most recently they said that there was only 1 person in the store, and another worker would be on break for the next 20 minutes, so they were unable to make any food. In my previous 2 visits, they said they were closed but it sounded more like they were closed for the night rather than temporarily.

I tend to be very forgiving and assume that experiences like this are a one off, but won't try to visit the location any longer. Fool me once...

I'm not sure whether the real issue is actually a staffing issue, a management issue, but started even wondering of perhaps the location had a health code violation and may not even be able to serve food currently. I didn't investigate that at all and don't want to blindly throw that out there, but given that it seems like other people are having similar experiences, it...