McDonald's — Restaurant in Franklin Township

This new location is one of the worst I've ever been to. It's a shame that the company spent so much money and took so much time to create an entirely new building, because there are so many obvious/noticeable flaws in the functionality of how they designed this property (both inside and outside the building) to be extremely inconvenient for customers in various ways. But what makes the experience even worse is the fact that the service here is just terrible. Almost all of the employees either don't speak or don't seem to understand English. I realize there can be a language barrier if English is your 2nd language, but if you cannot listen and comprehend what customers are ordering using simple English words, then that worker should not be placed in the position of taking customers orders. I shouldn't have to say "Grande" in order for you to understand the word Large or have to say "Queso" in order for you to understand the word Cheese. If you are working in the food-service industry, you should understand these basic words that are frequently used by customers, especially when these words are a significant part of your own menu. Because of this critical issue, these non-English speaking workers are constantly getting customers orders wrong, are not making the food correctly, and are serving the wrong food. I have tried to go to this new location multiple times over the last couple months and I have experienced that there has been some kind of a problem every single time. And I have seen other customers having the same kind of issues as well. Too many various mistakes are happening here on a frequent basis and it has become frustrating. A lot of improvement is needed regarding...

Seriously the worst McDonald’s. They never get my order right. Called to complain to the manager ‘Shane’ and he couldn’t care less. Ordered a latte and just received milk, came back another morning ordered another latte and not only did it take too long, the lady working at the window just put the coffee at the window and walked away. I had to flagged down another person to get my coffee. Then when I took a sip of my ‘latte’ it was just black coffee. So now I’m late to work and overcharged for something I didn’t want. I never write reviews because I don’t want to get the workers in trouble and maybe they were having an off day but this is just two examples of many instances where customer service fell short. The staff needs training or new management. I will not...

I am not sure what kind of unethical practices are going on here but i ordered through door dash and this store refused to give our dasher their order. They tried to state we need to pay for delivery (we did obviously since a dasher was waiting for my damn order) and that we need to switch to a delivery not mobile on the McDonald’s mobile app they tried to give us a mobile order number, which we again obviously did not have as we ORDERED DIRECTLY THROUGH DOOR DASH!!!! the woman on the phone was nasty blaming us, when clearly they are doing some unethical or had an issue on their end and would not rectify the situation. They said door dash needed to switch it which is obviously not the case because again. I already paid for delivery. Avoid this location...