Charleys Cheesesteaks — Restaurant in Franklin

I don't know if their casher knows the difference between Chicken wings and boneless chicken. I ordered 6 chicken wings, and they gave me boneless chicken which has a lot of flour over it to make it hard , and i was avoiding anything with flour because i am diabetic. How can these Egyptians don't know between chicken wings and boneless chicken?? Their sandwich doesnt taste as good anymore. This store is going downhill, not only their cashiers don't know how to execute orders, but they are pushing this cheap boneless chicken which costs you $6.45 plus tax almost $7. These are scammers. When i ordered "chicken wings" , the cashier asked me back, boneless?? Chicken wings, i ordered whole chicken wings, because i know how to order boneless chicken if i wanted, but i didn't because i am diabetic and boneless is loaded with flour. These people are scammers. I didn't eat that boneless chicken, but i've paid for it, i tossed it to their stupid counter so they could throw it away. Scammers are still alive...

At 2:35p I placed an order for pickup at 3pm. Walked up to the restaurant line around 2:55pm and said I'm here to pick up my order. The manager proceeded to argue with me about how he didn't have the order in the system and basically told me to get lost. I showed him the receipt online, showed him the receipt in my email and he still maintained that "he didn't have anything to do with the app" and that I "needed to call the number at the bottom of the receipt." The number at the bottom of the receipt was to his establishment and I didn't place the order on an app. After he embarrassed me in front of the food court by arguing with me and basically accusing me of scamming him, the order pops up on his screen. No apology, no offer for the horrible service I received. Nothing. Just won't be back and its sad because I...

While I am a fan of the food, I'm not a fan of the service. I placed an online order, and when I arrived at the shop the order had not been fulfilled. I tried to call before hand, and the line was disconnected. The clerks were not very helpful, and basically said they don't check their online system. My response was "how can you not check an online system that you utilized"? I was thoroughly upset, and I think they need to develop better customer...