The Draft Room at Kings - Franklin — Restaurant in Franklin

My husband and I were excited to try The Draft Room at Kings after reading such positive reviews; however, we were shocked by how horrible this experience was. We arrived at lunch time and the restaurant was relatively empty: only about 4 other tables had customers the entire time we were there. Our waitress was not very friendly but took our order and delivered our drinks promptly. About 35 minutes later, our order was brought to the table: cold fries and a burger and a grilled chicken wrap. Upon removing the bun of the burger for condiments, we noticed 3 HAIRS under the bun! Thankfully, I had not taken a bite yet. It took about 5 minutes before we were able to even find an employee to flag down to request our waitress. When she finally arrived to the table, we showed her the bun and HAIRS. Her unapologetic response was, "Well, that's just great. Do you want another one?" We sent it back and asked for everything to be made fresh. The waitress approached the manager who was speaking on the telephone in the back of the room. The manager did not acknowledge us or get off of the phone. We waited for about 20 minutes and were not checked on by the waitress or manager during that time. Finally, when the waitress reemerged, we asked her to just cancel the burger and that we were ready to go. She asked for our credit card to which my husband requested to see an actual check before he turned over his card. The waitress returned a few minutes later with the bill. After ensuring that we were only charged for the chicken wrap, my husband gave the waitress his card. When she returned with the receipt, my husband requested to speak to the manager. The waitress replied, "Lots of people are out today, so he's been on the phone. I showed him the burger earlier and he told me to just bring you a new one.” My husband again asked to speak with the manager. She replied that she would try to “find” the manager. After another 10 minutes of waiting, my husband flagged down the waitress and asked about the manager. She replied, "He's still on the phone." My husband asked if the situation did not seem important enough to the manager to get off of the phone to speak to us, and the waitress replied by shrugging her shoulders and walking away. After this, my husband removed the tip from the bill and left a note for the manager since he never came out to speak to us or apologize for the terrible service or food. This was such a disgusting and...

It was bad. Waited 15 minutes to be greeted, finally had to go to the hostess stand & told her we hadn’t been greeted yet & she took our drink order. The server was flustered to say the least (all of them were actually) & the manager stood by the hostess stand on his phone the hour we were there from 7:00-8:00. I worked in food service for a long time & this manager should have been bussing tables & helping his employees. All the tables were waiting while the servers were nearly running through the restaurant trying to meet the demand & the manager didn’t move. We order a pizza & a burger with stripe fries. Our food came & the fries weren’t striped (additional toppings that we paid for). I informed the food runner & he took our burger right back. The kids ate the entire pizza & no one came back to check on us. We never got the burger. I walked up to the server while he was at the computer inputting another order & informed him that we never got the burger & to just comp it & bring the check. Manager never came even though I imagine one of them needed to comp it. We paid for the pizza & beer & left. Mom & Dad went home & ate some leftovers. It was really awful & this will be our last experience with King’s Bowl &...

Called a week ahead for a group of 16 birthday party with plans to bowl at 9:30. Seated in the mostly empty restaurant at 7:30 on a Saturday. Doubt we would ever have been served if my wife hadn't chased down the server to take orders.

We were then informed they were out of french fries. Kinda shocking when you know there is a restaurant food service supplier less than a mile away (Gordon's Franklin location is next to Costco). Suggestions for alternate sides were sweet potato fries or beans and rice ?!?!? With a burger?

Most of my group had food served by 9:15. We got utensils at 9:30. Apparently they ran out and had to wash them. When they were cleaned the server dumped the utensils in a pile in the middle of the table.

Sweet potato fries were served room temperature and most of the food was not warm.

During our visit we got two rounds from the bar. We couldn't just order directly from the bar we were hostage to the lack ability of the server.

We got excuses from the manager. We paid and left.

'Thanks' for the birthday experience. It was embarrassing putting my friends...