KFC — Restaurant in Franklin

This is the absolute worst service ,I’ve ever had in my entire life. Every Sunday after church, I take my family to dinner usually at Kfc or something that’s good and easy because I have elderly family that I care for… I’ve never had a problem at Kfc and my whole 46 years .until I experience Franklin Tennessee, . I was going through the driveway because I had my in-laws and children in the car. We pulled up we asked for a family meal of 16 pieces And sides. The lady at the drive-through, with a heart tattoo under her eye. Was so extremely rude and yelled over the intercom. while I was trying to place an order. whenever I get to the window, I was asked to pay and pull up. so we did and we waited for 45 minutes. I came in to ask the lady how much longer because my to farther needs to get home and have medicine . she was screaming at me in the sitting area.still seven mins on biscuits ; in the dining room area I stood so angry .. it was totally disgraceful. as I’m exiting the building in discussed, there is another dark skinned lady with green nails and pink braids. setting in a white SUV; smoking marijuana… I was absolutely flabbergasted, knowing that my children were 20 foot away in my minivan. I honestly could not get out of there fast enough.i suggest door dash.or some where...

I went to this KFC I bought 12 pieces of chicken I took it home and it looked like they breaded it in dirt. That's how black the oil was. not clean oil it tasted awful my kids would not eat it I ended up throwing away four pieces of chicken. I called the KFC told them about the chicken and the guy tells me oh well, there is some chicken here and it looks good. and I said so then why did you give me the chicken that was awful why didn't you give me the good oil chicken. I boxed it up I brought it to them. The mgr lady she's not willing to refund me what I paid for she said well you only brought back 6 so I can refund you 8 so I'm telling this lady that I bought 12 she's like well you only brought me back 6. I said right because the other chicken ended up in the garbage. I feel very ripped off I think it's terrible customer service, they need to clean their oil. Think twice before going here if their oil is dirty their store in the kitchen is dirty. I will never go back to this store. ZAXBYS had better fries and tenders. It's ashame when these ppl put profit in front of people. Think twice...

Awful customer service. Placed an order through the website for pickup. Arrived at the store 5 minutes ahead of the pickup time, parked, and called to tell them I was there. The lady had no idea what I was talking about. I explained I had a pickup order for 8:30. "Oh well it's not 8:30 yet," was the reply. Apparently, they don't actually start an order until the pickup time but ok no big deal, I was still a couple of minutes early. Wasn't in a huge rush, and I prefer fresh food, but then came the bomb: everything I'd ordered (tenders and various chicken pieces) was frozen. They had nothing available except fries. You know, I can understand how this kind of a thing can happen, but that's exactly why you don't wait until the pickup time when the customer has arrived at the store to pull the order and start preparing it. Maybe then, someone could have called at the very least to explain the situation. It's not a trivial drive to get to this store from where I live. I called the support number and got a refund, but I'm still thoroughly disappointed. I'll get my food elsewhere...