Sprintz Furniture — Local services in Franklin

Caution!! Keep driving and go somewhere else for furniture!Would have given a zero, if there was an option. The absolute worse service I have ever received from a business! From the beginning of transaction to the delivery. Ordered a sleeper sofa in June and was told it would be delivered on Monday. We waited all day and no phone call or delivery.I called on Tuesday morning and they said they would have to locate the truck and that our sofa would be delivered on Friday. Again we waited all day and no phone call or delivery! We drove to the showroom on Saturday morning,which is an hour away to cancel order and get a refund.The manager said that the order that just came in was for other customers that ordered last month and that ours wouldn't come in until the middle of July. Instead of canceling the order he offered to send the floor model home with us because we had company and needed the sleeper sofa to accommodate everyone. He said he could have it delivered in a couple of days and we wouldn't be charged for the new one until we received it in July, so the first pmt. would be due in August. We received the loaner and a few days later received the bill from Sprintz credit card. I called and was told by a different manager that they charge immediately if they send a loaner,which is not what I was told a few days before with my whole family as my witness.I informed them I am not going to pay for something I haven't received yet, to come and get the loaner and credit my account.We worked out a deal to keep the floor model at a discounted price of 1000.00 which was priced at 1499.00.My account was not credited when promised days ago and a credit just went through today, but not for the correct amount. I was charged 1099.00 instead of 1000.00. Still waiting for a call back after leaving several messages. I have logged 13 calls to them with 2 of my calls being returned. The absolute worst customer service I have ever received! If you want good service and sales people or managers that won't lie to you,...

IF I COULD GIVE SPRINTZ ZERO STARS I WOULD. WORST EXPERIENCE EVER. 3 MONTHS LATER AND WE STILL DON'T HAVE OUR COUCHES.

At every touch point, Sprintz has been a terrible experience. First. after waiting two months they told us they were delivering us a chair and a sofa, instead of the sofa and love seat which we ordered. When we called the # provided to us to alert them of the mistake the staff shrugged and didn't help. We had to go out of our way to find the appropriate people who could change the order given the mistake.

We then arranged with Sprintz customer service to send us the sofa while they returned the chair and ordered the correct love seat. When the time came to deliver the sofa, they called and said they'd made a mistake and couldn't deliver it because they accidentally sent one of the sofa cushions back to the factory to match the love seat. (Odd, since they could have simply given the factory the fabric sku #.)

So, another month goes by, and finally we get a mailed notice saying our sofa and love seat are in, and to call to arrange delivery. When we call, the staff first said our order had not yet arrived, regardless of the mailed notice we received. After further calling two other people at Sprintz, we find out that their computer system was down for a few days and as a result Sprintz lost all information regarding what furniture they had received in their warehouse so they had no clue if they had our sofa and love seat. A week later, after getting hung up on twice by Sprintz customer service and after many hours sorting out the latest snafu with their staff, we arrange to have the furniture delivered (finally!). WRONG!

Day-of delivery, customer service realizes that they ordered the wrong furniture AGAIN. So I took a day off to get furniture delivered which isn't coming.

And Sprintz has no idea why our order was changed to a different style of...

Update: Unfortunately, I have to change my review to 1 star. The rug I received ended up having a defect. I called customer service and sent photos, they agreed it was damaged and said they would replace the rug. The new rug that came (on February 25th) was the wrong color. Called them back, they brought out rug samples. About a week before the lockdown they said the new was rug was in but an opportunity to deliver it was not able to happen. Post lockdown I have yet to see the rug. I call customer service, they give me the rug managers number, I leave voicemails and never get a return call. I call customer service back and they say they are looking into it and will call me back to make sure the rug managers calls and no one ever calls me. I finally got a call this morning (Oct 8th) from the rug manager and they haven't even ordered the rug!!!

It's been 13 months since I placed the original order and I still do not have what I ordered! I've had the rug samples in my house since February! I am beyond frustrated.

I ordered a sofa, chair, ottoman, rug and dining room table set from Sprintz. I had looked at several other stores before finding what I wanted within my budget. The 5 stars really goes towards the service. Gina, my salesman was wonderful to work with. The deliverymen were AMAZING! They were friendly and set my rug up where I wanted it and made sure it was centered. Asked how I wanted my furniture placed on my (on it, half way or off) and even placed felt pads under the legs of the furniture. I could not be more...