The food is actually great! However the woman who answers the phone is very rude. Customer service will make or break a business. She answers the phone as if it's her house phone. She refused to repeat my card number over the phone. When I asked her for a timeframe when the food will be ready she tried to cut me off to say bye. I asked again and she advised whenever it's done and they were about to close and then she was going home! Like what does that have to do with my order. I only patron the restaurant due to it being very close to where I live. But I may never call again to...
Read moreOh my goodness, the food is amazing. My husband and i have eaten lots of chinese trying to find a good place and we usually drive over an hour to a place we like and this place blew that out of the water. My kids love the lo mein (my husband thought it was ok) i love the crispy beef and the red thai curry. Usually the crispy beef i get elsewhere is too dry and there was plenty of sauce. The crab rangoons were some of the better ones i have had in frederick. I didnt taste the general tso chicken but i did taste the sauce and it was very good. This will definitely be...
Read moreI've never eaten there, however I did call to see how far they would deliver. The woman who answered said three miles and that's fine. I mistook who I had called for another restaurant and the same woman answered and was so bluntly rude as if I were a child or without a brain. From the rudeness on the phone alone I will never give them my money. She was a jerk. To be honest, the reviews weren't that great to begin with so I'm glad I didn't waste my money.
To the owner, kindness and professionalism goes a long way. Your staff failed you...
Read more