New York New York Hair Salon And Day Spa — Local services in Frederick

My stylist was Sheri. After months of going to her for haircuts, I decided it was time to take it to the next level and try some color. My hair was originally a mix of a 2-3. She was able to lift it in one session after multiple bleachings. I was originally wanted almost an ombré grey/silver, but she said that may be a little easier said than done, so I switched to a little more obtainable goal. This was the start of a series of unfortunate events. I wanted my roots dark just like in the decided overall concept. For some reason, she dyed my roots about a 5-6. My roots against the blonde looked like brass. I expressed my dissatisfaction as soon as I seen it. The lighting is terrible in her area, so she told me to check it at home and let her know. When I got home, I checked it out and it indeed looked extremely brassy. I contacted her and she got me in the next day to fix it free of charge. When she put the level 2 color on the roots, there was still about 1/2 to an inch of brown left. Kinda like a melted effect. I despised it, but I let it be for the time being. Fast forward a couple of months to 12/12. I had a biopsy scheduled for 12/14 and I really needed something to boost my spirits and take my mind off things, so I set an appt for that day (12/12.) When we last left off from the first appt, she told me next time, we would use a Pravana silver to be rid of the blonde. I kept asking her multiple times to ensure the light brown was going to be completely gone during this appt and she said it would be. She took it upon herself to do a complete different method and it was a complete BUST! She balayaged my hair. My end results colors walking out was a Roots - 2 Under roots - 5-6 Hair 10! My hair looked HORRIBLE! The colors didn’t blend, she didn’t use the Pravana silver, she used toner? And most importantly, THE BROWN WAS STILL THERE! She knew I was upset. I honestly couldn’t of been more upset. I went home and cried. I just wanted to do something for myself before a traumatic ordeal just to face another disappointment right before it. After my appt, once again, we scheduled an appt to come back the next day to fix the damage. I wasn’t charged as things needed to be redone. The receptionist before close up asked me for a card to put on file and I would be called before any charges were made. Before leaving as she’s blowing my hair out, I noticed I had MULTIPLE brown patches all through out my silver/grey hair. “When you come back, we can fix it.” I got an alert of a charge for $375 on 12/15. I contacted Sheri via text to find out; Why am I being charged so much. Why NO ONE called me before unauthorizing a charge to my card. She didn’t know I wasn’t not called prior. Then she went to say she charges by product, not hour and she’s one of the only stylist to do that to cut people a price break and blahblah. First, she passed the blame to Kris who I believe is the GM? Saying he must of calculated the 2 days of product use and added time into the price. Then she says SHE was “relating prices just based on timing.” So after telling me you don’t charged based on time, you’re admitting that you overcharged me? And you also included a charge for the balayage even tho it’s not what we discussed and it WASN’T what I wanted!? She said she would contact Kris to explain the situation. She asked what I wanted to be done. I told her “You can speak to Kris to see what he feels should be done.” This was Sat 12/15. Wednesday rolls around (12/19,) Still NO response. I messaged her a 9am to see what the verdict was as it had been 5 days since the incident and no one has reached out. Today, (12/24,) my message has STILL gone unanswered/unresolved. They’ve already lost one customer (my husband) a couple weeks prior to this incident. Now, they’ve also...

I am from out of state and felt it was time to have my hair done professionally & treat myself to some self care. I had an absolutely wonderful experience at NY NY Hair Salon & Day Spa. I started my day at the spa with a facial & a massage. They were both my first time having anything like that done. I was beyond impressed by my treatment for both of these services and did not expect how much went into them and the value for what I paid for both services.

I cannot say enough good about the building & staff. It is immaculately well kept and the interior is absolutely beautiful. You feel very safe and at ease here and everyone goes above and beyond to make sure you’re well taken care of. This was a concern of mine being that we’ve been in this pandemic for a year now. I was completely confident in the staff the entire time and am impressed with the care and attention they put into cleanliness and keeping the facility safe for patrons.

I saw Maryam for my facial and I cannot stress the level of comfort and care she gave me during my service. I have never felt so relaxed and pampered and her level of professionalism sets a high standard for me going forward. She gave me much needed pampering and skincare advice which was really appreciated, as my skin is my biggest insecurity. If you’re looking for a seriously in depth skincare treatment I highly recommend her services.

As for my massage, I saw Annelise. She made me feel extremely at ease during our session despite my anxiety going into the massage, as I’ve heard they can be quite painful if too much pressure is used. Annelise was just as thorough with Maryam which was a delight for me in terms of the treatment itself being so nice and getting to know me as a client to ensure the experiences were just right for me. Annelise was extremely kind to me and easy to talk to. I felt very seen and heard. As well as extremely relaxed.

My great experience didn’t stop there, as I received highlighting/low lighting on my hair by Lacey. I am absolutely thrilled about how my hair came out. She is exceptionally thorough and her communication skills as a stylist which is excellent because it’s important to have your hair done by someone you trust. Lacey did a wonderful job making my color look natural and made sure it would fit my face and skin tone. She was a joy to chat with and gave me a lot of great recommendations for the area as well!

Overall I was extremely nervous going into NY NY, as this is my first time doing anything out in public since COVID started, as well as having had some really upsetting experiences with different salons in the past. I am so pleased with how everything turned out and how the integrity of my hair was not only kept but my hair is in much better condition after the coloring. My complexion has also improved from my facial substantially which is wild as someone who struggles with hormonal cystic acne and went in with a pretty bad breakout. My body is also extremely relaxed and calmed after my massage which was just wonderful and all of this was just so needed. If you’re looking for any type of beauty services in the area I would without a doubt recommend NY NY Hair Salon & Day Spa to you! I am hoping to be back in the area sometime soon and visit...

I am new to the Frederick area, and chose New York New York Salon based on the overwhelmingly positive reviews. The experience I had was quite dissatisfying. I received full highlights from their salon's self-proclaimed "expert" with blond hair. I received services on a Saturday during the holiday season, and the salon was understandably busy. The one-on-one with the hair stylist was underwhelming - not too chatty and came off kind of rudely, but, she seemed to know what she was talking about when it came to my hair. As I sat under the dryer (while she took another client) I was a little apprehensive that I was sitting too long. I am a natural 'dirty blond' and in the 10 years of getting my hair highlighted, it typically does not take more than 20 minutes to process. I sat for over a half an hour, and was finally taken back to get my hair washed which, by the way, was a 45 minute process for whatever reason. I received an Olaplex treatment, so maybe that was why...but it seemed to drag a bit, I'm sure due to the fact that the hair stylist was taking another client during my appointment time, which I thought was poor customer service. The color came out just OK, not great. It was a little ashy for me, and I had honestly just wanted to maintain what I already had going on, only to find out that the tone had completely changed...something an "expert" on blond hair should not have a difficult time with. After the cut and dry, I walked over to the products with the hair stylist to discuss a shampoo and conditioner, and went with her recommendations. Total came to $300 - full highlight, cut, blow dry, and product - something I have been willing to pay in the past, but with the results so far, I was a little wary handing over my card to the receptionist. Anyway, I left after booking a follow-up, considering maybe such a reputable salon should maybe deserve a second chance. It is about time for my 6 week follow up, and I am 100% cancelling that appointment and probably will not set foot in this salon again. My hair is fried, I can barely brush it - and the products are not doing their job either, possibly due to the fact that my hair is now damaged. For the price I paid, and the reviews that are out there, I do not feel that this salon held up the expectations I had. In fact, I think it's quite unacceptable that my hair is now damaged and I'll have to seek treatment at another salon to fix it. I'm quite disappointed as I had high hopes, and thought I found "the one," but I will be seeking hair services...