Santa Rosa Restaurant — Restaurant in Frederick

It's really unfortunate I even have to write this but the staff here quite simply does not care about making things right for their customers....even repeat customers such as myself that would order take out here multiple times a month.

I ordered a fajita taco salad with grilled chicken and it came with no chicken. I called, spoke with a man who said he was sorry the cook in the back is new but not very good and won't be working there much longer (as if that was appropriate to share). He said he'd write my name down and give me a credit on my next order. I then proceed to eat barely half of this salad that absolutely didn't satisfy me at all only to get a voice-mail from him saying "oh hey, the cook said the chicken was put on the side." Cool you tell me this now... I find the side of chicken and its pulled seasoned chicken not grilled chicken like the menu description says. I've ordered this tons of times and it always comes grilled and inside the salad mixed in. That's the entree. So today, I place another order and tell the server who's checking me out about what happened and even showed her pictures of the no chicken salad and the side portion of chicken I found later on and she proceeds to argue with me to say "well, how do I know you didn't order it like that? You may have ordered it wrong. I'm not the one you spoke with so there's nothing I can do about it." I told her this isn't customer service...why would a guest lie about this? And why would you want to lose a guest over this because you "can't just believe what I say." Well Roxanna, if that's even your real name. You made your restaurant look bad because you're rude, disrespectful, and don't know how to provide good customer service if a manual hit you in the face.

Well, screw you then Santa Rosa... (heck of a name btw) I will never spend my money here again and I will make sure all my friends and family hear about how poorly you treat...

I found Santa Rosa on Google while searching for restaurants close to Warehouse Theatres, and last night my husband and I had dinner there. Their long and diverse menu was impressive and I had trouble deciding what to choose even though I'm gluten intolerant. My husband ordered the salmon fillet ("with a special homemade garlic and cilantro sauce on top, served with rice, charra [pinto] beans and steamed vegetables") and said everything was perfectly cooked and delicious. I ordered the combinacion guanaca (beef with two eggs, Salvadoran cheese, fried plantain, avocado, rice, refried beans [which at my request were replaced with charra beans], and fresh corn tortillas). Every single component was fresh, flavorful, and perfectly cooked. The prices were extremely reasonable and portions were generous but not overwhelming (we both cleaned out our plates). William's service was prompt and courteous, and he got us out in time to make the movie.

We've been to numerous Mexican restaurants in Frederick and Santa Rosa is by far our favorite. We intend to return soon and try many other dishes...

Excellent service and food!!!! I was hesitant on trying this spot out after mixed reviews, but I am so glad that I did! I went on Cinco de Mayo, one of their busiest days of the year and it was packed. But they were on top of things and service was top notch.

We were seated promptly around 5:30, but I did noticed towards 7 there was a wait for others. Which is to be expected on a holiday. Nonetheless our food came out within 15 min and it was amazing.

The staff was so very pleasant, moved quickly, and kept the food coming out. There were several younger staff working and they were awesome as well. I can’t say enough about how kind everyone was.

We got the sunken burrito and the Parrillada platter. It came out sizzling. All of the food that went past our table looked great. Everyone around us seemed to be enjoying themselves.

This is definitely a great local place to try out here in Frederick. We will be...