Arby's — Restaurant in Freeport

Some lady was screaming and yelling so loud that I could hear her all the way on the other side of the lobby man. This was around like 3:30 or so. I asked one of the employees and she said it was one of the managers screaming about little things people be missing here and there. And it's like dang bro that's some crazy nonsense right there because it's like these people probably getting fed table scraps just barely scraping by and I know they ain't getting paid enough to be screamed at like that. This woman in here acting like these people is her kids and she can talk to them any old way. Nah man. If you a manager you got to have some decorum and whatnot. You can't be acting like a high school kid throwing a tantrum. You got to be all like mature and such. Honestly bro I wouldn't even talk to my own kids that way let alone employees. I feel bad for that woman's kids man. She probably hits them. Honestly if I was your employee and you talk to me like that I wouldn't care enough about my job to put in much effort. So I can't blame nobody for not being motivated when they have to deal with that. Absolutely Wild man. Grown ah woman acting like she don't know how to compose herself. Bro take some anger management classes or something. Ain't got no business being a manager talking to people like that. Unprofessional and immature. I don't think your employees are the problem. Managers like that are bad for morale. Ain't no minimum wage job worth all that bro. It's just fast food it ain't that serious...

We visited this Freeport location today. The food was fine as it is at any Arby's, but I wanted to draw attention to a particular employee who was rudely outted by her supervisor. We were taking a very long time to decide what to order, in an otherwise relatively empty restaurant, (we don't frequently eat at fast food restaurants and needed extra time to review the menu). The team member who was at the counter (I later learned her name was Chaka) had turned her back to us momentarily. Her supervisor noticed us walking up to the counter and asked us, "Are you ready to order?" I replied, "Yes." The supervisor then said to Chaka, "You need to pay attention!" I turned to Chaka and said, "In your defense, we were taking a very long time to order." Chakra thanked me for my kind words. I personally felt the supervisor's unnecessary comment, in front of customers, was far more rude than Chaka not noticing the very second we decided we were ready to order. Customer service and professionalism go further than the front counter cashier. To Chaka, you're doing a good job, and I hope negative comments- like the one from your supervisor today- are a...

On Thursday August 7 2025 at approx 1119 am I went through drive thru for a french dip sandwich. When I got opened the wrapper almost all of my cheese was on the wrapper. I picked up the sandwich to try to salvage it and it stuck to the wrapper tearing up my bread. I took it inside and requwsted a replacement. The girl making sandwiches was extremely annoyed asking the front end girl why she was asking for a replacement. After being told , she started slamming foid items around while making another. All within customer view. She kept making comments with attitude and I told her if she didn't like her job she needs to find another. She threw my sandwich to the front causing it to come unwrapped part way. A elderly customer had a sandwich that should have been cut in half and wasn't. When he asked if they would cut it in half they gave him a plastic knife and said he could do it. What has happened with customer service? Are we not focused on training our staff opting instead to focus on $ coming in due to Brand reputation? This was unprofessional and...