Cold Stone Creamery — Restaurant in Fremont

Had a terrible day tonight at work, co workers tried to cheer me up from the customers I got. I wanted to cool off after work with a smoothie. Jamba was closed so have Cold Stone a chance and maybe make it my new cool off spot after work. Because of the bad day I had, I accidentally dropped my $6 smoothie on the ground, I worried not too much and kept hope that the co worker would make another. They didn’t, couldn’t help me after presenting them with a dropped cup, had to hold back tears from them declining my request. As I was leaving I could hear them talk about how they almost gave me one from feeling bad, so the thought was there, but didn’t have enough to make me at least smile at the end of the day, now I left home sad, tearing, no smoothie and $6 completely wasted. I will not be coming back to this Cold...

We ordered large rectangle ice cream cake for my daughter's birthday. While ordering we mentioned, yellow cake with signature ice creams i.e banana caramel and strawberry blonde. They charged us in full for extra topping and costed us $110. I was so depressed when we ate it, it was missing strawberry ice cream completely and all it had was very thin layer of banana caramel nut ice cream between two big yellow cake layers and thick frosting on top. We have been ordering ice cream cake from other cold stone locations, never experienced this issue. I feel cheated and wished safeway cake would be so much better, tastier and 1/4 of the price. I called the store next day, they just told me that manager would contact me but I am still waiting to tell they ruined birthday cake experience. Never going back...

We happened to go to this place just an hour back and came out of the shop furious, buying nothing. As we entered a friend of mine asked if they are still open. The guy responded yes. This was around 10 PM, only that 1 guy present there (White hair, wears glasses and a mask, didn't care to ask his name after the following incident but definitely made a point to post this review and here it is). I politely asked him which ice cream flavours had egg in it. He happened to say some 3 flavours. Just to confirm, I again politely asked him if there's no egg in the chocolate flavour. He could have simply said Yes or No. But his response and tone was very rude and said - Did I mention chocolate? I mentioned only 3 flavours - A, B and C....