Subway — Restaurant in Fremont

Worst experience ever! Went there and asked them for 18 orders of sub (we prepared those subs for an event). We told two staff that we wanted 9 orders of cold cut and 9 orders of ham, both kinds were 6-in. Easy to understand, right? First, the male staff made me a sub with meatball, I pointed out that was not what I ordered, then he said he made that because he couldn’t understand me. WTF? If you didn’t understand the order, shouldn’t you double check with me instead of making a wrong one? He seemed a little bit mad at me because he thought I am the reason that made him waste a sub. Then, after he finally chose the right meat, he made only 1 sub of each kind. I told him I wanted 9 orders of each (this was my third time saying that). Until now, the experience was just a little frustrating. For the next 25 minutes, two staff only made 9 subs (I ordered 18), while there were only 2 new customers coming in. My co-worker and I needed to go back to the event site first, so we asked them if we can come back later since it’s not ready yet. They asked us to pay first, which was totally fine. We paid. Ten minutes later, I went back there, I haven’t said anything to him yet, he said, “You need to wait. Because we got new customers now.” Am I not the customer and didn’t I pay? He changed his attitude completely after we paid, so I asked him how long it’s gonna take, he said 10 minutes. I went outside and made a phone call, when I saw him put two bags behind the counter, I hung up within 2 minutes, and I went in. He was talking on the phone with his dad? When he saw me, he started yelling at me and asking me why I took so long and why am I being so mean to him. I was like...WHAT?!!!! Whenever I wanted to say something, he cut me off with his yelling voice. As I was leaving with the food, he yelled...

(btw I have never posted a review) I’ve been to this place 3 times, and this time it was bad. Last time that I went I asked for my sandwich to go and without even asking me if I wanted a bag to go (which I always, if it’s an option, say no to bag because trying to help the environment somehow) he charged me for the bag. Every place that I’ve gone, if they charge for a bag, they will ask if you want a bag and if you do it’s 10 cents. He just didn’t. This time I noticed that he was working both register and making sandwiches and I noticed, that yes, he does use different gloves for each sandwich, but he doesn’t wash his hands in between register and making food. Then when it came to charging me, I told him I wanted it to go and that I didn’t want a bag. My total didn’t come out to 7.99, it came to be 8.77, and then I saw the receipt and he charged me tax for EAT IN. So I asked him why, and he said it was because my sandwich was warmed up???? I’m sorry but nowhere does it say that just because you want it warmed up they’ll tax you. I work at a coffee shop and we only tax if you EAT IN, because it’s the law. In the end, he got defensive, and I’ll never be back again. I honestly just asked because last time he didn’t charge me tax just because it was a hot sandwich, and I always get a hot sandwich, he just charged me for the bag I didn’t even need. Also, I’m pretty sure he’s the owner, so...

I never saw the this kind of worst service in my life, he is too rude towards customers worst making of sub and worst behavior to customers. When we say that bread is over roasted. He was like all our breads are same. You can own any store but this kind of customer service leads to your business drown. He don’t even regret for his rudeness. All of the subway places accept coupons but not this store even sub of the day is same price with other subs I faced worst and disgusting service today. I don’t give any reviews to any business but I want everyone know about this subway. Be aware of this subway guys. Never ever go to this subway. He is just throwing Veggies, meat and cheese. Over roasted breads. Dirty meat/veg bowls. Worst customer service. Please please please be aware of this subway...