CREAM — Restaurant in Fresno

Dear CREAM Management,

I am writing to express my dissatisfaction with a recent visit to your ice cream shop in Fresno. I had high hopes for a delightful experience but was met with several issues that I believe need to be addressed urgently.

First and foremost, the hours of operation at your establishment are quite irregular and inconvenient. Having inconsistent hours, such as closing at different times on different days, makes it challenging for customers to remember when your shop is open. I recommend adopting a uniform schedule, similar to Ampersand Ice Cream, which is open every day from 12 PM to 11 PM. This consistency is much easier to memorize and more accommodating for patrons.

My visit occurred around 9 PM. Immediately upon entry, I was overwhelmed by an extremely strong scent of purple Fabuloso cleaner. The odor was so overpowering that I considered leaving, but I decided to stay after seeing the appealing orders of the people in front of me.

When it was my turn to order, I asked for a "Cookie Sundae," expecting the same tall cup of ice cream, cookie, whipped cream, and caramel that I had seen earlier. Instead, the gentleman working there placed a single cookie in a cup and asked for my choice of ice cream. I chose birthday cake flavor, to which he oddly replied, "That ice cream is flaky. Is that okay?" Confused by his remark, I agreed, only to witness him struggling to scoop the ice cream. I then understood what he meant by flaky, which was quite shocking. I have never encountered flaky ice cream before.

After changing my flavor, he handed me the cup without any toppings. According to the description, I was entitled to two toppings, but none were provided. When I asked about the toppings, he responded curtly, "You pick them." Feeling awkward, I chose Oreos and M&M's. Unfortunately, I received only a few faint Oreo crumbs, barely visible, and no M&M's. The total cost of $7.99 for such a sparse and disappointing serving is absurd.

The final straw was the cookie itself. Upon taking a bite, I found it to be stale, tasting as if it had been left out for days. Worse, the flavor of Fabuloso permeated the cookie, making it inedible. This experience was utterly appalling and unacceptable for any establishment, let alone one specializing in desserts.

Given these issues, I request a complete refund for my purchase. Additionally, I will be forwarding this review to the city health department and the Better Business Bureau (BBB) to investigate this matter further, as the presence of cleaner in food poses a serious health hazard.

I hope you will take these concerns seriously and make the necessary...

When we first got here, there was a sign up saying restroom break, be back in 10 minutes. Thought that was really weird, never seen a "restroom break" sign before, but now seeing other reviews on this place saying the same thing. Well after waiting 25 minutes, a young kid in sweatpants comes and opens the door and takes the order of a family that just walked in instead of mine. When I ordered he gave me a waffle cone I didn't ask for, then upcharging me $1.50 for it when the menu only said it was$1.00. Called him on it and he said oh the waffle cone is more expensive based on how many scoops you get, so since I got two scoops, the waffle cone was $1.50 instead of a dollar. Not that that makes any sense, but at least update your menu to tell me that, I mean come on. It's a digital menu. It's not that hard to update. Also, the mint chocolate chip ice cream very sandy texture. Not sure why it was weird. I've never had ice cream be sandy before but the mocha chocolate fudge was very good. I will say they had plenty of options and I would say I would come back if the staff and incorrect menu pricing...

This has got to be one of the worst ice cream experiences we’ve ever had in Fresno. Upon walking in, this location seems empty, dull, and sterile. There is zero character, all menus are digital, and everything just seems stiff. Service wasn’t horrible, but not amazing either. The worker wasn’t outwardly rude, just generally seemed uninterested being there.

We were severely underwhelmed by the quality and price of the ice cream. We ordered 1 brownie sandwich and 1 brownie sundae for $18. The brownies themselves were the worst part, they were both extremely greasy and dry at the same time. They had little to no sweetness, and were “warmed” in the oven only to be served to us cold.

The ice cream tasted like it had been melted and refrozen as it was icy on the inside and also lacked flavor. Due to this we couldn’t even bring ourselves to finish it (we were fighting to enjoy it from the first bite). Overall we will not be returning and the only recommendation I’ll give people for this place is...